[Resolved]  HTC — Within a month two time my htc phone give problem and i want to replace my phone

Address:Chandigarh, Chandigarh

Dear Sir/Mam, I bought my htc phone and within one one month it give me problem and I send my phone to service center. my phone tckt no :- 14INA[protected], i had given my phone to htc service centre on 13th Nov 2014 and return my after week and my still give problem. After this problem I return my phone to service center. Second time I give my phone 20th nov 2014 to service center and still the phone is in service centre .. whenever i call to htc customer care the person told me to wait for 48hr I told him, if company is not able to repair my phone then please replace the phone.. I am feeling helpless. Please do something Regard Customer( Shashi )
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Aug 14, 2020
Complaint marked as Resolved 
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I purchased an HTC phone from Boost Mobile on October 16, 2014. The 1st month - i was able to download the things I needed - which was not very much - I tried the next month to download the app for my fitbit. The message was that it was not enough memory. I went to the Boost Store - they looked at my phone and said that I did not have anything on the phone to have memory used up. They instructed me to call the techs. The tech walked me through taking everything off my phone and it still did not give me any more memory. Not only no memory - but since November I have not been able to download simple apps - such as navigation, any games, etc. I went back to Boost - the started my phone over as if it was a new phone - literally cleaned it out - started over - the same results not able to download anything. Called HTC again and again - I have spent hours and hours on the phone with this HTC company - One day just last week I spent 4 hours and 4 minutes on the phone with HTC to keep putting me on hold and still did nothing to replace my phone. The SAGA CONTINUES and NOTHING HAS BEEN DONE! Today - thought I would make one last call - only to be told I need to go back to boost and let them know what they sold me. The foreigner did not have a clue as to what my complaint was nor was he or his supervisor would be of NO assistance. I only asked for a new phone and if this company is not able to stand behind their products - why are they still in business. And by the way - this phone is still under warranty and they still won't replace it. WHERE DO I GO TO GET HTC TO STAND BEHIND THEIR PRODUCT AND REPLACE THIS BAD APPLE PHONE - my email address is [protected]@yahoo.com and my phone # is[protected].

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