Huawei — non receipt of honor 9n mobile phone ordered through your official website on 23/08/2018

Address:

Thiruvananthapuram, Kerala, 695040

I have ordered one number honor 9n-4gb+64gb, blue mobile phone through your official website vide order no. [protected] dt. 23/08/201, online payment made for rs. 13999/- vide transaction details pos 81800006 at ccamoto txn #[protected].
As per delivery track record online, it indicates that the item shipped and in transit on 26th and 27th august 2018. On 28th august 2018, the track record indicates that the item ordered is rejected by me which is wrong without any basis. This means cheating the customer after receipt of money for the ordered item by your company. No mail received so far about the shipment of the item from warehouse.
You are requested to solve the issue immediately. If you are not able to supply the item as ordered, you may refund the money back to me.

Thanks