Hubli Electricity Supply Company Limited [HESCOM] — Does Not supply electricity

Whenever it rains in kundgol-58113, they remove the electricity and won't provide the supply more than 4-5 hours and also the very next day they remove the electricity saying "repair nadadetri" and when you call 1912 they say main supply has gone but the electricity will be there in hubballi taluk but not in kundgol taluk, I want to ask them why do you want to remove the electricity, if there are any problem regarding, please find the solution respectively instead removing electricity.
In HESCOM all the employees are engineers, I request those engineers try to find the solution instead of removing the electricity.