[Resolved]  Huda — Poor Quality door to door garbage collection services inj Sector 16, Panchkula.

Address:Panchkula, Haryana

I am very unsatisfied with the door to door waste collection service in my sector. The specific problems that I face daily are as follows- 1. There is no specific time when the garbage collector comes to collect the daily home generated waste. It ranges anywhere between 6am to 1pm. At times, they come so early that the waste packing is not done. At other times, they come so late that we have to throw the garbage on our own. 2. There is no single waste collector who comes to our home. Sometimes complete strangers enter into our house thus compromising our security. They dont even keep any identity cards. And when asked they quarrel a lot and threaten to stop giving the service. 3. Waste collectors refuse to take a. Baby nappys. b. Thoroughly packaged pets leftover food and excreta. c. Broken pieces of Plant pots/ glass. d. Thermocol 4. On being asked the name of the immediate manager where we can have solution of our queries (For example- Where to throw the above listed home generated waste? What are the items which are not supposed to be given?) and grievances, they straightforward reject to tell us and end up doing inconclusive broils with us. 5. On 27 July 2014, on again asking the name of the manager, the waste collector verbally abused me. He called some stranger after an hour who refused to disclose his identity. This stranger called himself Pradhan and threatened to close the service. I complained regarding the above issue to Online Grievance Forum of http://panchkula.nic.in/ to the Administrative Secretary Public Health on 29 July 2014. But they disposed off the case on 1 Sept6ember 2014 by merely replying that the grievance was not related to that office. I opine this is not sufficient enough for a citizen cum customer. They should have directed me to a Public Information Department which could have then guided me appropriately.
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Aug 14, 2020
Complaint marked as Resolved 
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We are also facing the same kind of problem in out area. Dont know who is this Pradhan.
Dont know where to throw the garbage. Most shokcingly, the sweeper throw all the street garbage in drains thus blocking them and when we oppose the situation, then he starts querelling.
We are also facing Poor Quality door to door garbage collection services in Sector 2, Panchkula.
Panchkula Municipal Corporation (PMC) has failed to frame a policy on uniform rate to be charged by the contractors from the residents for door-to-door garbage collection.
As a result, in every sector the private contractors fix the garbage collection charges according to
their whims. The contractor’s charge varies from Rs 70 to Rs 100 (for each floor) from the residents for garbage collection. In fact there is no check of the authorities on the time span in which the contractor could increase the charges for collection of garbage.
The collection employees had increased the charges by Rs 50 to Rs 70 for day-to-day collection. The contractor had never issued them the receipt of the amount. I ask to the Municipal Corporation officials increase of charges, the officials set reply was that “it is not under their preview”.

A man called himself Pradhan of door to door garbage collection union he threatened to close the service his name jaipal mob. no. [protected].he told me that his union (door-to-door garbage collection) approved from court registration no 31 but he is not giving any document to me about his union.
We are also facing Poor Quality door to door garbage collection services in Sector 2, Panchkula.
Panchkula Municipal Corporation (PMC) has failed to frame a policy on uniform rate to be charged by the contractors from the residents for door-to-door garbage collection.
As a result, in every sector the private contractors fix the garbage collection charges according to
their whims. The contractor’s charge varies from Rs 70 to Rs 100 (for each floor) from the residents for garbage collection. In fact there is no check of the authorities on the time span in which the contractor could increase the charges for collection of garbage.
The collection employees had increased the charges by Rs 50 to Rs 70 for day-to-day collection. The contractor had never issued them the receipt of the amount. I ask to the Municipal Corporation officials increase of charges, the officials set reply was that “it is not under their preview”.

A man called himself Pradhan of door to door garbage collection union he threatened to close the service his name jaipal mob. no. [protected].he told me that his union (door-to-door garbage collection) approved from court registration no 31 but he is not giving any document to me about his union.
There is no door to door garbage pickup service available in my village BALLANA, neither there is any primary garbage disposal facility, people are disposing there garbage here and there in the empty places.

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