iBall — Product service delay and irresponsible answer

Dear Prajval,

This is complete unfortunate that IBall is responding with same words.

Instead proper reading of email...your response is completely INJUSTIFY, also note I am talking about Tablet & your response is for Mobile!!!.

First of all I would like to remind you that I had almost daily called you but you are not concluded this from last 27 Days and today you are replying its damaged by our self.

As customer I knew the fact and fact is this is damaged itself while plugged in for battery charging.

Mr Jagdish Shetty had given me commitment that he will comeback to me within 3 to 4 Days time but till date he had not given single call( in spite of commitment) and when I called them he has not attending calls, so this is very clear that he is not interested for review it but just he want to LOSS OF CUSTOMERS FOREVER.

Can you plz respond for...

1. Your service center report.( In writing).
2. My Tablet Damaged screen analysis report.
3. Report for Video footage which I told your service centre representative them to repair only after discussion with you.
4. Why my tablet is completed without my advise.
5. How your service center representative take decision just starting the Tab.
6. It is not damaged from your side and this damaged peace so Iball has to replace it.( I don't want repaired peace) because it is in warranty and your product get damaged within 6 MONTHS.
7. IBall team is completely professional take money from customers and they believe customer are always wrong.

I WILL NOT PAY SINGLE RUPEES AND IF REQUIRED I WILL TAKE THIS ISSUE WITH YOUR TOP MANGEMENT AS WELL AS ISO AUDITORS.

IF I WILL NOT GET COMPLETE JUSTIFICATION THEN I WILL TAKE THIS LEGAL ACTION.

Regards,


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On Saturday, 20 September 2014 5:39 PM, Customer Care Mumbai <customermum.[protected]@iball.co.in> wrote:

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Dear sir,
This is with reference to your below mail,
According to service center report your said Mobile Display Damage.
Please note that as per our warranty norms physical damage of the mobile is not covered under the warranty,
and same has been informed to you by our service center while submitting the handset.
Now your handset is ready at our service center kindly collect the same by paying necessary charges.

Thanks & Regards


Prajwal Shetty

T: +[protected]/ 5225
E: customermum.[protected]@iball.co.in| www.iBall.co.in


From: Rajesh Darji [mailto:[protected]@yahoo.in] Sent: 17 September 2014 18:45To: customer.[protected]@iball.co.inSubject: [***iBall SPAM Control*** Score/Req: 05.10/5] 3G9728_IMEI NO [protected]


Dear I ball Team,


Plz note this complain with regards to above my tablet & note this first Purchase of IBall Product.


I need your support to get resolved my issue!!! expected that it will get resolved very soon.


I have purchased this Tablet in the month of Feb'14 and as of now under warranty, this has been used mostly for watching Video Clips( Satsang) and it was got damaged during when power code is plugged in.


When I was visited your Kandivali service center, your representative just started it and concluded within two minutes that it is damaged by myself and this is not problem of tablet but due to your operational pressure it got damaged. I must say this is not the case and this actually damaged itself.


I was shocked to here this as they advised me a cost will be around 2700 INR, I informed them that before operating you can speak to Mr Prajval[protected] I called at that time but Mr Prajval was on leave 23rd Aug) as I was spoken earlier days with Mr Prajval about this issue.

As proof I can say you can check video footage of your service center of 23rd August (timing around 10.30 AM to 11 AM).


On same day evening I got call from your service center that my tablet is Ready for delivery.


Plz look in to this and close this issue as soon as possible & requesting to replace this my Tablet instead of repair as it got damaged within 6 Month of period, I don't know when once again repaired peace will got damaged once again, As customer I am not wrong and why customer suffered for such instrument issue.


Also want to highlight here that I had taken feedback and found that many of peoples face such issue for this Model Tablet(3G 9728) whicle power is plugged in so as improvement side take call on this issue for all customer of IBall.


Specially want to Thanks Mr Jagdish Shetty[protected] & Mr Prajval, who both tried to solved this till now...


Hope Iball Mangnment team will review such thing on priority so customer


Thanks,


Rajesh Darji,

[protected]


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till now i have not recd my tablet return nor ay analyisis report for this wrong justification from Mr JAGDISH SHETTY.

Its Dr. Vishal
I gave my iball andi 3.5i mobile to service center for charger connection problemon 11 oct 2014 they said my phone will be ready with in 20 days and also they said they will give a call once mobile will OK but till now they didnt call me and i went to service center directly they didnt service my mobile at all and i asked them for this delay they didnt answer me properly and they behaviour is not good they didnt give respect to customers