Ibis Fab — Defective sari

I had purchased a sari from ibis fab and paid for it also. What I received was a defective product full of grease stains. Tried contacting them and asked for pick up and refund but they refused. Inspite if many requests they did not engage or respond. There are many complaints against this fraudulent company and they should be taken to task so that they do not dupe the public. Thanks