IBM India — online pf transfer rejected twice

Address:

411006

Hi team,

I am ex employee of ibm and i have submitted my an online request to transfer pf amount to my current company's pf account.

My request has been rejected twice with below comments,

Your claim [ claim id - pykrp[protected] ] has been rejected due to : 1) rej employer cont eps erroneously. 2) certificate enclosed is improper

I have dropped an email to hr team but didnt get any response.

Could you please help and let me know what is procedure to transfer the pf. And why my online request is getting rejected.

My details:
Employee id : 0203e8
Email id: [protected]@gmail.com
Claim id: pykrp[protected]

Thanks & regards,
Priyanka