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ICICI Bank Customer Care

ICICI Bank Limited

ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:+91 22 26531414
 1800-103-8181
 1800-22-8181 (MTNL/BSNL/Select Only)
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Registered Office:
ICICI Bank Limited
Landmark, Race Course Circle, Vadodara 390 007
 
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ICICI Bank Complaints & Reviews

ICICI Bank - Regarding Not Sending Hard Copy of Statement and Unnecessary Charging Over Limit Fee

User
 Ritesh Shah123 on Jul 7, 2015
Dear Sir, This is Ritesh Shah, Loyal Customer having ICICI Bank Credit Card from past 10 Years Having Credit Card No. 5241 9314 4986 3004 and I am very Punctual for Payment not even One time I have Missed out any Payment and Not even you have Charged me Late Payment Fees (You can check from your records). But this time I am very much disappointed from your end with the issue that Firstly you have not send the Monthly Statement 06-MAY-2015 to 05-JUN-2015 (Hard Copy) to my registered address So I was not able to make the Payment then also I made the Payment for 1, 697.47 (Which is More Than Minimum...
Complaint comments Read comments Complaint category Credit Cards

ICIC Bank ltd - MY CREDIT CARD APPLICATION IS HOLD DUE TO NOT VERIFIED MY RESIDENTIAL ADDRESS

User
 Yogendra Singh Kushwaha on Jul 7, 2015
Dear Sir / Madam, This is to inform you that I applied for credit card on date- 12-06-2015 ( Application No-N110100940067 ) and I submitted my all necessary documents relating to Credit Card Application Form . After few days a field officer visited at my office ( Om Telecom Logistics Pvt Ltd. ) & also came a confirmation call from ICICI Bank on my registered mobile no- 09654467199 but I have not received any confirmation mail from ICICI Bank yet . When ICICI Bank Executive visited at my office then he told me that you will receive your credit card within 21 working days. Now period has been...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - levying of SMAB charges without prior notice

User
 rashidj on Jul 6, 2015
I am a privilege banking customer and operating the account since 2004. i have a zero balance account bearing number 623501511218 but i am being charged every quarter since last year august SMAB charges without any prior notice whatsoever. its a CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Please refund the total amount deducted by you till date at the earliest....
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Provogue watch under ICICI promotional offer not working

User
 rajan28 on Jul 6, 2015
Hi Team I had ordered a watch on Provogue under ICICI offer by paying 299 /- online on 01/7/2015 order # 139242878. I recieced my order on 06/07/2015, however on opening the packet I found the watch is not working. I have seen a numerous complaints regarding it with different issues and here I found a new one. We the customers are feeling cheated from this promotional offer. I ordered watch, only because of it was from ICICI, otherwise wouldn't had ordered it. Deeply dissappointed Please replace this watch to maintain the faith on ICICI...
Complaint comments Read comments Complaint category Other

ICICI Bank - ICICI Bank Savings Account Fraud

User
 btripathi on Jul 6, 2015
Hello, I have a bank account with ICICI Bank in Kanpur at Govind Nagar Branch. I had an amount Rs. 9, 43, 81.08 in my account on Feb 1, 2015. When I checked my balance on March 3, 2015, the balance was Rs. 158.60. The entire balance was debited from my account without my knowledge. When I reported this issue to the branch, they filed a service request SR360538799. Bank officials told me that the amount would be fully refunded within 75 days, but there has been no update since. Please help us get the much required refund for the money. This money is very important for us as it is required...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Cancelling Family First Package

User
 Prashanth.kalkoti on Jul 6, 2015
I want to cancel my family first advisory plan because it is not same as explain me on phone.While they explained me about five benefits which included tie up with ICICI lombard but when I went through the details on email which was sent to me and also read online i found many cases filing complaint against them. My credit card a/c has been debited of Rs.9773/- by generating OTP via IVR. So please help me on this matter soon....
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - Customer care not responsive

User
 icici worst bank on Jul 6, 2015
I had a query regarding my iwish account. My registered mobile no. is 7738430384. Interest on the deposit was not accumulated in my account at the end of June quarter. I have been calling the customer care since 02/07/15. Every time the mobile banking executive puts me on hold, then says I will consult with my department, be online. Then after waiting for 10 mins, phone gets cut. This has happened 6 times. What kind of fraud customer care centre is this. Once an officer named Priya simply hung up on me after hearing my complaint, not a single word from her side. As iwish account is opened online,...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank Home Loan - Harassment by credit manager Ritesh Sahu in Nagpur Civil lines branch Home loan Dept

User
 lawrence252 on Jul 4, 2015
Respected sir, I the Sr Sales Executive in ICICI bank Home loan Dept in Nagpur(Civil line branch) name is Rakesh Lawrence Drazon emp id C69205 of I-process wrote this letter wanted to complaint to the HR of ICICI bank Ltd relating to harrassment by Credit Manager of ICICI bank Ritesh Sahu who has been a person as Non-Professional, Non-Business oriented, Non- Managerial . He harassed me in front of employee without reason, he obstructed my work .I am not able to work in the organisation so i am giving resignation to the organization. He violated the Article 21 right to dignity, IPC-504-Intentional...
Complaint comments Read comments Complaint category Loans

ICICI Bank - Please unblock my card

User
 mayur dnyane on Jul 4, 2015
1) i am using icici debit card and its blocked due to incorrect pinn. please unblock it asap. my contact number is 9158404442/9422493364. 2) my icici bank credit card is processed and approve before 3 months but due to some reason i did't received the hard copy of credit card. Please deliver it on my address asap. contact on 9158404442/9422493364....
Complaint comments Read comments Complaint category Banks

ICICI Bank - unwanted charges without intemation for card- 5239512625544008

User
 neha3500 on Jul 3, 2015
Dear sir, I took ICICI credit card long back... things going smooth but without permission they stop my statements. After written complaint to then they confirm me over phone that they stop the statement for global reason- paper saving even at time of taking card & during this incident I told many time that I need hard copy but still Now from March’2015 – may’15 I didn’t received any hard copy & soft copy of statement and after so much one statement I got is carrying huge taxes on late fee & interest. When these ppl without informing stop the statement then why and how I’m liable...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - didn't get credit card

User
 veer004 on Jul 3, 2015
Hi, I have applied for the ICICI credit card on 8th June, 2015 Application no. N110100890252 but I didn't get any response yet except one e-mail having reference no. 2015168866354. Can anyone tell me status of credit card. Arun Kumar Kanojia Mob- 8510064004...
Complaint comments Read comments [1] Complaint category Credit Cards

ICICI Bank - Refund of excess amount paid as councelling fee for NUJS Kolkata

User
 Bindu Vasudevan on Jul 3, 2015
I had payed the counselling fees of CLAT of an amount 50, 000, twice erroneously as per the details mentioned below. So I request you to give me the procedures I have to do for getting the refund of the excess amount I have paid . DETAILS Application No: 1003952 Roll Number: 1140410313 Applicant Name: GATHA G NAMBOOTHIRI Mobile Number:9447013670 Mode of Transaction: (for the first time on 12th June) a) Online- Netbanking Name of bank whose credit/debit card was used-SBI Transaction number- 161531452 Date of transaction- 12-06-2015 Amount-50, 000 ... Mode of Transaction(for the...
Complaint comments Read comments Complaint category Universities

ICICI Bank - Balance deducted against an order but orded cancelled

User
 prarthna Sahu on Jul 3, 2015
I made a purchase on paytm and paid the amount through ICICI Net banking. On paytm I received a message 'Payment Failed' but my balance deducted from my bank account. I mailed to paytm and they mailed stating payment failed from ICICI bank and you'll get cash back from their side but no cash back till now. Transaction made on 24th June 2015 for Rs. 239 Please resolve the complaint asap....
Complaint comments Read comments Complaint category Banks

ICICI Bank - regarding fraud

User
 srishtikhanna on Jul 3, 2015
3 day before i received a message from icici bank that i have made a debit purchase of 900rs which is not done by me as per rbi. rules mobile otp is mandatory then how this fraud can happen it is only done by icici bank which is very wrong i will raise F.I.R against icici bank they are not refunding my amount they are asking for 52 days which i dont have.. this is such a fraud bank how they can allow any one to do a debit purchase without otp. srishti khanna 7859897502...
Complaint comments Read comments Complaint category Business & Finances

ICIC Bank ltd - Harrassing for the Credit card payment, Even though the Card is closed and payed the whole amount

User
 Narendra Swarna on Jul 3, 2015
Dear Sir, In 2003, when I started my career in a software company, based on my salary account, Bank issued a credit card. And after using this for some years, Due to some problems with the bank folks, I've pay ed(36768) all the out standing amount and closed account. I got a confirmation letter saying there are no dues pending on that card. This is happened on 2010 and the card number is 4477-xxxx-xxxx-3005. And after 5years, ICICI bank folks again coming to me by saying I need to pay 24000 more on other card. I don't know about any information bout the card, which they are mentioning 4477460766642005...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Credit card fraud and harassment

User
 Devdeep Saha on Jul 2, 2015
I would like to flag a list of issues with the bank i have been facing from the last 7 months. It been 8 years since i have an account in ICICI bank and i am fed up with the trouble they are causing me. Let me give you a brief so that you have a clear picture of the issue. Last year August i was given a credit card from your bank. The card had an outstanding of Rs. 40, 000 which i defaulted in paying as i had to travel abroad for a few months. When i got back i found out that the outstanding has reached Rs.60, 000 with the fines and taxes. The bank had issued a lein on my account which i understood...
Complaint comments Read comments [2] Complaint category Banks

ICICI Bank - Non receipt of credit card

User
 amarmallik on Jul 2, 2015
I was applied for credit card on 01 / 06 / 2015. My have received my pin one week ago. But till date i am waiting for the card. I have called many times to customer care and no response from ICICI bank

As per the message send by the c card team my application no os 2015157946195 and
Name amar kumar mallik
Dob 15 / 07 / 1971
M no 9163864348
Last four digit of c c account no 2001...
Complaint comments Read comments [1] Complaint category Credit Cards

PROVOGUE/ICICI BANK - Serivice issue

User
 KUMARASWAMY NR on Jul 2, 2015
I ordered a Provogue watch as part of an ICICI Internet banking offer. I have made the payment on Provogue.com website through Citrus gateway and when I contacted them, they replied saying that the payment was successful and my money is with Provogue.com website right now. But, for the past 5 days, my order status is showing up as pending. When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. No reply on the posts on their FB page. No reply for the tweets. Highly pathetic customer service. ICICI should also take responsibility...
Complaint comments Read comments [3] Complaint category Clothing, Shoes & Accessories

ICICI Bank - delay in refund

User
 saktimishra54 on Jul 2, 2015
Hello, I am following from last one one moth for refund in ICICI bank as they deducted Rs.1799 from my account without my knowledge regarding some card protection plan. Without my confirmation the deducted my money and now they are not responding to my complaint. Please help....
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - AMC charges for year 2015 - 16 charged before closing

User
 thisisshree on Jul 1, 2015
Hello, This is Sreekanth Karnati, demat account no. 1601430100605860. While signing the documents for my salary account the customer executive told me that I need to mandatorily sign the documents for this demat and if I dont use it, automatically it gets closed. So I had left with no other option to sign. Still you have sent me an email with the demat account statement and the charges for the next year and I contacted the bank and they told me that the charges are applicable only if I wish to continue the services. So I told them that I don't want to continue and they have taken a request...
Complaint comments Read comments [3] Complaint category Banks

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