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ICICI Bank Customer Care

ICICI Bank Limited

ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:+91 22 26531414
 1800-103-8181
 1800-22-8181 (MTNL/BSNL/Select Only)
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Registered Office:
ICICI Bank Limited
Landmark, Race Course Circle, Vadodara 390 007
 
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ICICI Bank Complaints & Reviews

ICICI Bank - cpp

User
 Rkkeerti on Apr 21, 2015
dear customer care iam Rajinikanth iam icici customer the request is i got call frm card proction plane(cpp) so frm my A/C one thousand eight hundred was debit with out my permission i want to deactivate so please refill my money back...my A/C no: 0048016188221 mobile no;9949241346...thanku...
Complaint comments Read comments Complaint category Insurance

ICICI Bank - Regarding i wish Account

User
 Aneesh mathew on Apr 21, 2015
I started i wish account 2 months before and deposited 22000/- . but when i open i wish account for adding money, it shows some error like web page is not available. i was trying for last one month for adding money to my i wish account. So please do the needful....
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - No response from Credit Card Dept . Think Documents / data are been misused .

User
 tejasmunshi on Apr 21, 2015
Dear Sir, This has been serious issue with ICICI Bank - Credit Card department . Currently I am having ICICI Coral Credit Card and there was a call from ICICI Credit Card person Mr . Sameer Khurana (+917208350340) stating they are offering Signature Credit Card with waiver of fees . As required all necessary documents ID proof, Address proof, Company ID and photo was provided to the concern person and thereafter received verification call from ICICI bank verification dept. The documents were taken on 13/04/2015 through hard copy and photo through wats app as they required it urgently . Nearly...
Complaint comments Read comments [1] Complaint category Credit Cards

ICICI Bank - Harassment !

User
 roger1 on Apr 20, 2015
This infringement letter is to inform you that persistent actions your recovery agents representing ICICI bank including but not limited to calling my ex- colleagues and friends here in United States in the middle of the night, asking them about my companies HR number so that you can talk to them, calling my friends and their relatives in India. You are ORDERED TO STOP such activities immediately as they are being done in violation of the law here in United States vis a vis as per under order of Supreme Court of India and guidelines of RBI. I have the right to remain free from these activities...
Complaint comments Read comments [1] Complaint category Unsolicited Phone Calls

ICICI Bank - cheating in bill.

User
 Tiyyagura Karthikreddy on Apr 20, 2015
march month bill I got interest 1500&fine approximately 400 rs. same thing I told to customer officer.He told me that he reduced 1900rs fine from my bill and he asked me to pay 6000 over due. as he said I paid the full amount what I have to pay.so march month bill I have cleared.. But in April month bill I got 2300 rupees extra bill. I asked customer care officer he was telling that now he will reduce the fine amount of 1700 rs. remaining 600 is fine for not paying fine. I don't know how they are working I paid full amount in march month itself. That I confirmed with customer care officer...
Complaint comments Read comments [1] Complaint category Credit Cards

ICICI Bank - Money deducted but recharge not done

User
 swajana k on Apr 20, 2015
Dear sir/madam, I have tried twice to recharge my airtel num with the amount of 200 &330 from icici net banking. But both the times it failed and the amount deducted from my icici a/c. Till now the recharged amount has not been credited back. Transaction ID: 0742608815 (Rs .330)- date 27/03/2015 Transaction ID 0743397850 (Rs 200)- date 29/3/2015. please do the needful....
Complaint comments Read comments [1] Complaint category Other

ICICI Bank - ICICI Bank Plantinum - DMRC Card

User
 vinitajain13 on Apr 20, 2015
I am having the ICICI Bank - Platinum - DMRC credit card. I am using this card from last 2 month.. My Card is Plantinum - DMRC Card. This month i got the statement and within a 2 days gap i got charged to metro top up of Rs. 200 which is not possible. When my charging is happening of metro top up approx. in 10 days then howcome it is possible that on 1st April i got charged Rs. 200 & again on 3rd April again Rs. 200 which is not possible and your customer care is so bad that they are transferring calls from 1 executive and other executive and giving me feedback that speak to DMRC Customer care...
Complaint comments Read comments [2] Complaint category Credit Cards

ICICI Bank - Credit Card Recovery Agent Harassment

User
 manoj215@gmail.com on Apr 20, 2015
Hello, I was having ICICI bank credit card in year 2005, due to my accident and medical issue, i moved to other country. recently i received call from recovery agent and he asked to settle pending amount. since i am in Afghanistan, i request him to wait till may 7th as i would be back to Dubai and settle the payment through online process. He is now harassing like anything, and calling multiple times. At any cost i won't able to pay right now since from Afghanistan online payment are restricted. Recovery Agent no +91 022 49224109 Hence i request ICICI higher official to look in...
Complaint comments Read comments [2] Complaint category Credit Cards

ICICI Bank - icici mobile app possessed some issue in recharging

User
 ArushiKh on Apr 20, 2015
Hi Team, I tried to recharge one docomo operator number through Icici mobile app, though Rs. 300 got deducted from my account but the recharge was not successful to that Docomo number.Kindly look into this matter by providing recharge to that number or returning my money back...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank Ltd - icici bank ATM Fraud -140000 RS withdraw with ATM card was in my possession

User
 goldy_ch_777 on Apr 19, 2015
Someone withdrawal Rs.140000 from my ICICI Bank account using ATM card from 15-Apr-2015 (11:50PM) to 16-Apr-2015 (12:10AM). Although my ATM card was in my possession. When I received the messages on my mobile, I contacted the customer care and get my card blocked but by the time I could get my card blocked, hacker already made 14 transactions of Rs.10000 each. I also logged a complaint to the customer care at the same time. I went to the near ICICI Branch, RDC Raj Nagar, in the morning to explain and discuss the case but didn’t get any satisfactory answer. Then we went to the police station...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Credit Card cancelled without request

User
 drsg87 on Apr 19, 2015
To Whom it may concern I own a ICICI Bank Credit Card no. XXXXXXXXXXXX3000. I received an email on 19th April, 2015 (Sunday) informing me about cancellation of my Credit Card as per my request.I had NEVER requested for closure/cancellation of my ICICI Bank MasterCard Credit Card. My card is due to expire (as mentioned on the card) on May, 2015 (5/15). I was supposed to get a new card before expiry of this card. I had merely enquired about the expected date/time/status of my new card on customer care. I was told by a certain Mr.Bharat (Supervisor) telephonically at ICICI Bank Customer Care on...
Complaint comments Read comments [1] Complaint category Credit Cards

ICICI Bank - Fraudlent Schemes in the name of ICICI

User
 Want Justice on Apr 19, 2015
Dear Team, This is to inform you that kindly look into the matter as national calamity as i have found many people been duped in the name of either ICICI Bank or Corporation Bank. Where they already been duped in the month of Dec 2014 till April 2015. Name of the People are varrying from kanika Mehta or Mehra/Purnima Kausik and Mr Ajay Kumar Singh or Ajay Gupta. they are very daring and Aggressive. Very well versed about the Banking....
Complaint comments Read comments Complaint category Law & Civil Rights

ICICI Bank - Harassment on the Phone by a Bank Recovery Agent

User
 Becca861991 on Apr 18, 2015
Respected Sir, I received a call from a Mr. Adnan on April 18th 2015, from the following number: +91 22-64571392. A relative of mine had taken a loan and not paid back back but I'm being harassed for the same. Ironically, I've never given any of my details to ICICI or opened am account with them. So how was my details obtained by your contact person? Why am I being harassed for the same?...
Complaint comments Read comments [1] Complaint category Unsolicited Phone Calls

ICICI Bank - Exorbitant ROI charged on home loan

User
 parul bajaj on Apr 18, 2015
I took a home loan with ICICI bank in 2006 @ 9.75%. This loan is linked to PLR. I just checked my rate of interest and tenure. The bank is now charging a rate of interest of 14.5% and the tenure has increased to 16 years from an original tenure of 10 years. How can a bank charge a whopping ROI of 14.5% on a home loan. This rate is 5% above the current home loan rate offered by the bank. This is exactly robbing the customer by charging a rate which is totally unjustified. I demand an immediate amendment to my loan structure retrospectively....
Complaint comments Read comments [1] Complaint category Loans

ICICI Bank - Dispute on Online Transactions against my Credit Card

User
 Prajeesh007 on Apr 18, 2015
Hello, On 18/11/2009 and 19/11/2009 few transactions happened on my credit card and when I noticed it I called up ICICI customer care and lodged complaint and blocked my card and raised dispute. These were transactions which I didn’t do on ezeego website nor anyone knows my credit card details to make a transaction. ICICI on that date confirmed that they will investigate and get back with a resolution. On 23/11/2009 and 04/12/2009 there were few reversals done and I was told that investigation is on and they would give me complete solution within 45 days. Since communication address was my old...
Complaint comments Read comments [1] Complaint category Credit Cards

ICICI Bank - Unable to receive OTP

User
 Aakanksha Anjesh on Apr 18, 2015
I am unable to receive OTP on my registered number. Plus, even if I receive it, its after a day or two. I am facing this problem since last two. Calling the customer care is of no use as the call gets disconnected due to some reason or the other. Kindly find a solution to this. For any issues, kindly contact m on 9736851856 Regards, Aakanksha Srivastava...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Reverse the transaction amount-1604/- as on 13 Aug 2014

User
 Priyus on Apr 18, 2015
Hi Team, PFA the customer dispute form, the online transaction which was made on 13th Aug 2014, Amounted Rs.1604./- was unsuccessful, I have raised a complaint on the same, SR Number -SR334278152.After many follow-ups they asked me to submit the dispute form.attached the same.Kindly credit the total amount of Rs.1604./- and revert ASAP. Regards, Priyanka K C...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Rong Behaviour with cutomer

User
 Aditya1234512345 on Apr 18, 2015
Dear Sir, I am Aditya Singh customer of your Bank I have total 5 Savings Account of my family including me in your Adityapur Branch. Today my father was going in branch for deposit cash but I was lost my mother's Account welcome kit so I have no account number of my Mother, s Account & deposit in same account so my mother was given all details Name, Address, Registered mobile number to Mr Kamal but he was not given account Number to my mother & he was very hard & bad behaviour with my father & my mother & my mother was demanding Statement & passbook but he will directly...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Ambernath branch some staff are help less or so busy tu reply or attend the call

User
 sandeep laibar on Apr 18, 2015
Dear sir i Applied for credit card at Ambernath branch, After 3 rd day of application phone of your executive continues switch off till today having applied 0n 8th april, i complent to bank on the given no. 0251-2611265 caller on the Phone are helpless they reply we cant do any thing try from another bank also, i m calling from 4 days banK staff dont reply, every time they aSk for name no. Daily im giving name and number why theY dont remind my name and no. its banks private no. Not Helpline, if tey have so many complents Then why they Dont solve it and proCeed for my given complent, After...
Complaint comments Read comments [1] Complaint category Employees

ICICI Bank - Change phone number

User
 charumakhijani on Apr 17, 2015
I am ICICI bank customer from last 8 years and I got all sort of facilities and information required always on time. But this time I tried all I can to change my mobile number but its not worth at all. I am in US for few months and my registered mobile number is not working. So I wanted to change my mobile number. Before reaching here, I tried sending the Stay Connected form and my ID to Mumbai branch but they said they didn't received anything on my behalf. I also sent someone else on my behalf with an application, Stay Connected form and with my ID to ICICI Bank branch but still the...
Complaint comments Read comments [2] Complaint category Banks

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