ICICI Bank Logo

ICICI Bank Customer Care

ICICI Bank Limited

ICICI Bank Towers, Bandra-Kurla Complex
Mumbai City District
India - 400051

Customer Care Phone Numbers and Contacts

Phone:+91 22 26531414
 1800-22-8181 (MTNL/BSNL/Select Only)
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Registered Office:
ICICI Bank Limited
Landmark, Race Course Circle, Vadodara 390 007
Go to ICICI Bank:    Twitter  Facebook  LinkedIn 

ICICI Bank Complaints & Reviews

ICICI Bank - unwanted charges without intemation for card- 5239512625544008

 neha3500 on Jul 3, 2015
Dear sir, I took ICICI credit card long back... things going smooth but without permission they stop my statements. After written complaint to then they confirm me over phone that they stop the statement for global reason- paper saving even at time of taking card & during this incident I told many time that I need hard copy but still Now from March’2015 – may’15 I didn’t received any hard copy & soft copy of statement and after so much one statement I got is carrying huge taxes on late fee & interest. When these ppl without informing stop the statement then why and how I’m liable...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - didn't get credit card

 veer004 on Jul 3, 2015
Hi, I have applied for the ICICI credit card on 8th June, 2015 Application no. N110100890252 but I didn't get any response yet except one e-mail having reference no. 2015168866354. Can anyone tell me status of credit card. Arun Kumar Kanojia Mob- 8510064004...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - Refund of excess amount paid as councelling fee for NUJS Kolkata

 Bindu Vasudevan on Jul 3, 2015
I had payed the counselling fees of CLAT of an amount 50, 000, twice erroneously as per the details mentioned below. So I request you to give me the procedures I have to do for getting the refund of the excess amount I have paid . DETAILS Application No: 1003952 Roll Number: 1140410313 Applicant Name: GATHA G NAMBOOTHIRI Mobile Number:9447013670 Mode of Transaction: (for the first time on 12th June) a) Online- Netbanking Name of bank whose credit/debit card was used-SBI Transaction number- 161531452 Date of transaction- 12-06-2015 Amount-50, 000 ... Mode of Transaction(for the...
Complaint comments Read comments Complaint category Universities

ICICI Bank - Balance deducted against an order but orded cancelled

 prarthna Sahu on Jul 3, 2015
I made a purchase on paytm and paid the amount through ICICI Net banking. On paytm I received a message 'Payment Failed' but my balance deducted from my bank account. I mailed to paytm and they mailed stating payment failed from ICICI bank and you'll get cash back from their side but no cash back till now. Transaction made on 24th June 2015 for Rs. 239 Please resolve the complaint asap....
Complaint comments Read comments Complaint category Banks

ICICI Bank - regarding fraud

 srishtikhanna on Jul 3, 2015
3 day before i received a message from icici bank that i have made a debit purchase of 900rs which is not done by me as per rbi. rules mobile otp is mandatory then how this fraud can happen it is only done by icici bank which is very wrong i will raise F.I.R against icici bank they are not refunding my amount they are asking for 52 days which i dont have.. this is such a fraud bank how they can allow any one to do a debit purchase without otp. srishti khanna 7859897502...
Complaint comments Read comments Complaint category Business & Finances

ICIC Bank ltd - Harrassing for the Credit card payment, Even though the Card is closed and payed the whole amount

 Narendra Swarna on Jul 3, 2015
Dear Sir, In 2003, when I started my career in a software company, based on my salary account, Bank issued a credit card. And after using this for some years, Due to some problems with the bank folks, I've pay ed(36768) all the out standing amount and closed account. I got a confirmation letter saying there are no dues pending on that card. This is happened on 2010 and the card number is 4477-xxxx-xxxx-3005. And after 5years, ICICI bank folks again coming to me by saying I need to pay 24000 more on other card. I don't know about any information bout the card, which they are mentioning 4477460766642005...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Credit card fraud and harassment

 Devdeep Saha on Jul 2, 2015
I would like to flag a list of issues with the bank i have been facing from the last 7 months. It been 8 years since i have an account in ICICI bank and i am fed up with the trouble they are causing me. Let me give you a brief so that you have a clear picture of the issue. Last year August i was given a credit card from your bank. The card had an outstanding of Rs. 40, 000 which i defaulted in paying as i had to travel abroad for a few months. When i got back i found out that the outstanding has reached Rs.60, 000 with the fines and taxes. The bank had issued a lein on my account which i understood...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Non receipt of credit card

 amarmallik on Jul 2, 2015
I was applied for credit card on 01 / 06 / 2015. My have received my pin one week ago. But till date i am waiting for the card. I have called many times to customer care and no response from ICICI bank

As per the message send by the c card team my application no os 2015157946195 and
Name amar kumar mallik
Dob 15 / 07 / 1971
M no 9163864348
Last four digit of c c account no 2001...
Complaint comments Read comments [1] Complaint category Credit Cards

PROVOGUE/ICICI BANK - Serivice issue

 KUMARASWAMY NR on Jul 2, 2015
I ordered a Provogue watch as part of an ICICI Internet banking offer. I have made the payment on Provogue.com website through Citrus gateway and when I contacted them, they replied saying that the payment was successful and my money is with Provogue.com website right now. But, for the past 5 days, my order status is showing up as pending. When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. No reply on the posts on their FB page. No reply for the tweets. Highly pathetic customer service. ICICI should also take responsibility...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

ICICI Bank - delay in refund

 saktimishra54 on Jul 2, 2015
Hello, I am following from last one one moth for refund in ICICI bank as they deducted Rs.1799 from my account without my knowledge regarding some card protection plan. Without my confirmation the deducted my money and now they are not responding to my complaint. Please help....
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - AMC charges for year 2015 - 16 charged before closing

 thisisshree on Jul 1, 2015
Hello, This is Sreekanth Karnati, demat account no. 1601430100605860. While signing the documents for my salary account the customer executive told me that I need to mandatorily sign the documents for this demat and if I dont use it, automatically it gets closed. So I had left with no other option to sign. Still you have sent me an email with the demat account statement and the charges for the next year and I contacted the bank and they told me that the charges are applicable only if I wish to continue the services. So I told them that I don't want to continue and they have taken a request...
Complaint comments Read comments [2] Complaint category Banks

ICICI Bank - not activated my account till now

 Mark William on Jul 1, 2015
Hii, This side is Minakshi Lama . I am not satisfied with the service, i tried to contact to the customer care several times . And also i told the problem to the customer service but there is no response, they told me that they will call me back but they never contact me please try to understand i want you all to help me as soon as possible acc.no.-165001509748 Ph . no- 7503431457...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Fraud transaction on debit card

 AnushaJ on Jul 1, 2015
I have raised a complaint on fraud transactions happened on May 20th. Service Request(SR) No:SR368378203 Since then its been in OPEN status only. Its been more than one and half a month.On my SR a reversal request was also raised on May 28th but even then I have not received back my amount. Still customer care executives are saying that it would take more time. I pity on ICICI bank for such a poor service at its customers.I doubt on whether to continue with ICICI as there is no security at all and no fast service. I would like to know clear explanation on what is the delay in crediting the...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Did not received ordered provogue ICICI offer watch

 bhawana gupta on Jul 1, 2015
Dear Sir, I have ordered Provogue watch couple of days ago and status is shown completed but shipping provider is uddated as :SELF with tracking no:AXSELFN06675 . I cound not find any such service provider. I tried to call/write to provogue custmor care but noboday responded. Kindly look into matter....
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Wrong Deduction for Demat A/C Charges

 GAURAVseo11 on Jul 1, 2015
I have single account in ICICI BANK AS SAVING ACCOUNT, NEVER APPLY OR USE DEMAT SERVICES IN ICICI bank. When I checked my bank transactions and I found that there is one debit transaction 56420591 DP CHGS TILL MAY-15'---- INR 684.00'. Last 4 years I am using ICICI bank services along with complete net banking but Demat account services never apply nor use, and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is 081601524864. So this is fraud from bank side I will not tolerate, this is completely unacceptable and please...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Unaccepted Behaviour and Threatening Calls from Collection Agents

 ajfernandes on Jul 1, 2015
Hello! This draft is in reference to my ICICI Credit Card No: 5176 5335 6470 2006. The card was issued by the said bank in 2007, with a Credit Limit of 27, 000. I have been receiving a several calls from a collection agency and the Caller has identified his name as Vijay Yadav. The calls are received from the following numbers (022-615648XX) series & (022-337121XX series) I was genuinely wanting to settle the dues towards my credit card and was working towards it. However the collection agency that has been calling has shown unethical behaviour towards my family members during several...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - credit card false transaction

 Anant Dattu Ghare on Jul 1, 2015
Dear Sir I was holding your bank Platinum credit card No. 4629 8642 1179 1001 Card expired on 02 / 2015 Last transction done Of Rs.1330/- on 06/10/2013 Total out standing was Rs. 3982/- Cheque payment done of Rs. 3950/- on 11/12/2013 with outstanding of Rs. 31.64 At present I am not holding any of credit card of your bank All of sudden your call center person called me said that Rs.7890/- for the transction done on 22/12/2014. self informed them that at present I do not hold any credit card of your bank and not done amy transction of such further requested to provide the details, but...
Complaint comments Read comments [1] Complaint category Credit Cards


 vikram rapaka on Jul 1, 2015
Dear Sir, I would like to bring to your kind notice that I am the customer of ICICI Savings Bank and Credit Card user for past 4 years. I have posted one complaint on29th June 2015 stating that Credit Card settlement. Daily i am calling for settlement, till now i didn’t get any calls regarding Settlement. And from 27th June 2015, daily 2 to 5 Recovery agents are coming to my home and asking to pay the credit card bill and saying that 6th july is last date for your case. Am calling for settlement of the credit card again why this recovery agents are asking to pay the bills. Guys, If any body...
Complaint comments Read comments [1] Complaint category Credit Cards

ICICI Bank - Not able to proceed transaction with Trendin.com Discount card issued by Icici credit card

 Arun K Sasi on Jul 1, 2015
This is to Bring To Your Urgent Notice that Iam Not Able to Proceed with TRENDIN DISCOUNT COUPONS which I had Recieved as a part of Compliment from ICICI CREDIT CARDS. I have Informed the same to Your Cuctomer care officer Mr.Ajay . During the Transaction, the session was Expired and I think the transaction disconnected in Between .. This happened Twice while using the Discount Coupon( both having the same Number) . While Trying to Proceed the Third time, the Discount column was featuring as REACHED THE MAX LIMIT, whereas I haven't done any purchase . I confirmed with your customer care officer...
Complaint comments Read comments Complaint category Online Shopping

ICICI Bank - ICICI Bank - SMAB Charges Deduction

 deepakgrover on Jun 30, 2015
I am(Deepak Grover) an account holder of ICICI bank for about 1 year 5 months. When I was shopping online on Flipkart and when i went on page of payment mmode it showed payment declined, i again tried twice but the error came out was same. Then i went to ATM and checked my balance on 29 June2015 and it was showing totally unexpected. Then I went to my personal banking website and checked for the reason. Then I saw a charge of 505.62 rupees in the name of SMAB Chgs-May15+Stax 55.62 dated 30 May, 2015 and 125.96 rupees in the name of SMAB Chgs-May15+Stax 13.85 dated 16 June, 2015. My account no is...
Complaint comments Read comments [4] Complaint category Banks

Share this page with others


Recently Discussed

32 minutes ago
Cash withdrwal from My card thru ATM and bank is not ready to furnished detail on the same complain no sr 371627086
1 hours 3 minutes ago
ICICI Bank - Deduction of SMAB charges without informing about the change
22 hours 1 minutes ago
Credit card fraud and harassment
22 hours 40 minutes ago
Non receipt of credit card
1 days ago
Unneccasry debited DP CHGS TILL MAR-15