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ICICI Bank Customer Care

ICICI Bank Limited

ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:+91 22 26531414
 1800-103-8181
 1800-22-8181 (MTNL/BSNL/Select Only)
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Registered Office:
ICICI Bank Limited
Landmark, Race Course Circle, Vadodara 390 007
 
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ICICI Bank Complaints & Reviews

ICICI Bank - Ambernath branch some staff are help less or so busy tu reply or attend the call

User
 sandeep laibar on Apr 18, 2015
Dear sir i Applied for credit card at Ambernath branch, After 3 rd day of application phone of your executive continues switch off till today having applied 0n 8th april, i complent to bank on the given no. 0251-2611265 caller on the Phone are helpless they reply we cant do any thing try from another bank also, i m calling from 4 days banK staff dont reply, every time they aSk for name no. Daily im giving name and number why theY dont remind my name and no. its banks private no. Not Helpline, if tey have so many complents Then why they Dont solve it and proCeed for my given complent, After...
Complaint comments Read comments Complaint category Employees

ICICI Bank - Change phone number

User
 charumakhijani on Apr 17, 2015
I am ICICI bank customer from last 8 years and I got all sort of facilities and information required always on time. But this time I tried all I can to change my mobile number but its not worth at all. I am in US for few months and my registered mobile number is not working. So I wanted to change my mobile number. Before reaching here, I tried sending the Stay Connected form and my ID to Mumbai branch but they said they didn't received anything on my behalf. I also sent someone else on my behalf with an application, Stay Connected form and with my ID to ICICI Bank branch but still the...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Charges recover by bank

User
 sapan parwani on Apr 17, 2015
Sir, I have open one saving & demat account in ICICI bank.Kishanpole bazar Jaipur At the time of open account bank executive tell that demat account is free by open amount 25000/-. Now bank charge Rs.674/- for demat services. Please arrange to reverse amount Rs.674/- this time and provide demat fees detail for future. Regards Sangeeta A/c no. 676201500680...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Debit of annual charges to credit card statement

User
 Garima Tayal on Apr 17, 2015
While applying the credit card of ICICI bank, I was told that since I hold a salary account with ICICI bank and I am applying a Platinum Card, no annual charges shall be taken from me, whereas in the first statement, charges have been debited by the bank. Further, there is no direct contact number where I can register my grievance. All the necessary details were provided to the agent who had applied the card....
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - Requesting for declaim the transaction

User
 umransahu on Apr 17, 2015
Hi, My Card No is 4375511656795007. I had booked 4 tickets from Air India but unfortunately the ticket was not booked due to some error and transaction happened successfully. My kind request you pls. decline the payment. Instantly called up your customer care and checked that the merchant has not claimed yet and asked for decline the transaction but just they refused for the same. Since I am informing you instantly to decline the transaction, inspite of that if the transaction happened I will not be responsible for the same. I am going to book a another ticket. I am not responsible for the duplicate...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - FOR All MAB charges refund

User
 sudhirkumarsingh5571 on Apr 17, 2015
Dear, sir.madem. I am Sudhir kumar singh .my account no . 662401500102. When I opening bank account Your bank staff did not told any mab charges. After my account Automatically debit many time money for the name of mab charges.I complaints many time your bank staffstaff & customer care but they did not give any good response. Now still after 9th February I am not using my bank account because of this. Now I complaints you please refund my all mab charges money .please solev this problems. MOB: 9896790983. Email id bunty.ynr50@gmail.com...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Fraud Transaction using ICICI Credit Card

User
 Anzer on Apr 17, 2015
On 15th April 2015, a fraud transaction using my credit card was done in Pune at Star Bazaar of amount11, 999/-. I was in Delhi and the credit card was very well with me. Within 2 minutes i reported it to ICICI bank customer care and reported about it. I was given complaint number SR364558214 and bank complaint number SR364558581 and asked to submit documents to the bank which i did within 30 minutes of this transaction. The bank has informed me the issue will be resolved in 60 days. However, the disputed amount is added to my bill. As my card was swiped as informed by the bank rep, it is obvious...
Complaint comments Read comments [1] Complaint category Credit Cards

ICICI Bank - SUB: MAB CHARGES REF: SAVING A/C NO.041501515086

User
 pratikshashetty on Apr 17, 2015
Dear Sir, This is to inform you that I had opened this zero balance Saving Bank Account No.041501515086 in January 2013 linked with Provident Fund account and exclusively for that purpose only. At the time of opening provident fund account, your executive had informed me “that if you will pay Provident Fund of Rs.1500/- monthly for 15 months through the above saving bank account, then you will enjoy this zero balance saving account forever.” Thereafter I had deposited Rs.1500/- for eighteen months for Provident Fund through this saving account. It was transferred automatically by branch...
Complaint comments Read comments Complaint category Banks

ICICI Bank - I want to abandon my Credit Card!

User
 Rakshita Dikshit on Apr 17, 2015
It’s very sad to receive such pathetic service from a reputed organization like you, I am an existing customer of your bank & recently applied for Credit card, in face it was a corporate offer given by you & bunch of people applied together, Everybody by now has received the card, I too received the PIN details on my official address & for card I received a message saying “ ADDRESS NOT FOUND & REURENED UNDELIVERED” in spite of several follow up, after mentioning my no over it, after delivering number of cards to the same address moreover after delivering the pin to the same...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - call asking card details

User
 Shoba Kutty on Apr 17, 2015
sir, on 11/4/15 My husband got a call from cell no 9717286466. Now we realised tat it is fraud call, as we believed and revealed the details. Hence they did online shopping. Can you please assist me for further process. Where i need to raise complaint...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank Ltd - Regarding Relieving Letter

User
 prakashkumar1985 on Apr 16, 2015
Respected Sir/Madam, This is inform to you that I leave the company dated on 2nd Aug 2014 since now . I am not receiving my Reliving letter and Five year Experience Certificate which was issued by M.D Miss Chanda kochar. Hence I request you that kindly arrange the same and reply on a urgent basis. Thanks & Regards Prakash Kumar Emp 184449 Phone No : 08882070414...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Salary account has not activated

User
 me.poojajha on Apr 16, 2015
My name is Pooja Kumari and currently working in HCL technologies. I have submitted salary a/c opening form and all required doc 20 days back. My a/c number is 060401517579.But till now it has not been activated. I tried to call customer care but didn't get proper response why till now it has not been activated. If I call to bank no one is picking the phone. Kindly check it and let me know how long it will take....
Complaint comments Read comments Complaint category Banks

ICICI Bank - NOC Letter and RTO clearance letters

User
 Daniel Panesar on Apr 16, 2015
Hi, I have closed the loan before 6 month from today. But still i haven't received the clearance letter and NOC letter. My Loan a/c#LTCHE00012038345. Can you please look into this and send me the requested asap. Thanks, Daniel.P 30/28, Valluvar Street, Nedunchezhian Nagar, Tondiarpet, Chennai - 600 081...
Complaint comments Read comments Complaint category Loans

ICICI Bank Credit Card - Late payment charges

User
 bipinjalan on Apr 16, 2015
My Credit card bill due date was 01/04/15 ( a banking holiday), full payment of which was made on 31/03/15 via NETBANKING, but I was still charged for late payment, which is wrong. I had even given the bank statement copy to them to track investigate the case. From the past couple years, I have been paying the credit card bill atleast a day or two before the due date but never got such late payment charges levied....
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - MAB CHARGES WRONGLY DEBITED

User
 pratikshashetty on Apr 16, 2015
This is to inform you that I had opened this zero balance saving bank account in January 2013 linked with Provident Fund account and exclusively for that purpose only. At the time of opening provident fund account, your executive had informed me “that if you will pay Provident Fund of Rs.1500/- monthly for 15 months through the above saving bank account, then you will enjoy this zero balance saving account forever.” Thereafter I had deposited Rs.1500/- for eighteen months for Provident Fund through this saving account. It was transferred automatically by branch only. Then after SEP’14, even...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - Call from ICICI bank executive

User
 pinkyshah on Apr 16, 2015
My name is Pinky Shah holding account of ICIC bank account I got call from 918049052022 saying that my debit card will be blocked as per rbi rules they want my debit card no . I just wanted to confirm that is it true that RBI has set some rules or is it fraud call . Please let me know Urgent...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Waiver of wrongful debits – A/c No. 135901500263

User
 mamtamehra777 on Apr 16, 2015
Dear Sir, I am holding a Saving A/c bearing no. 135901500263 with your branch which is well maintained by me since opening of this account. Last week for doing an online transaction when I opened my account I was very surprised to see some heavy debit charges on my account amounting to Rs 2700 (Approx.). Immediately after this I personally visited the bank on 11/4/2015 (Saturday) and met there with a gentlemen sitting at the 5th No. cash counter who refused to tell me the reasons for these debits instead advised me to contact customer care. I managed to call to the customer care who in turn...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - deduction of MAB charges w/i prior intimation

User
 selva2015 on Apr 15, 2015
My Banker : ICICI BANK, TNAGAR BRANCH My account no. : 602601517552 M y contact number : 09841167291 account type : S/B Account opened : year 2005 I found that my account has been debited by MAB charges as below :- 12/1/2015 : SMAB Chgs DEC14+Stax43.26 : 393.26 16/2/2015 : SMAB Chgs-Jan15+Stax 8.34 : 75.88 In the last 10yrs, I had no problem with yourbanking system. In jun'14, you have deducted 30/06/2014 : SMAB Chgs May14+Stax 0.11 1.06 for which, I did not mind as it is just Rs.1. Just after 6 months, you have swallowed Rs. 480(SMAB Chgs) from my account without my knowledge....
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ICICI Bank - LOAN PRECLOSURE DETAILS

User
 ukrishnarao on Apr 15, 2015
Dear Team, This is Krishna Rao Undralla. I have a personal loan account with ICICI. My loan account number is LPHYD00027843516. I would like to pre close this loan account. But I am not in India to visit any customer care center to go and complete the process. I am in USA and I have a salary account with ICICI. My account number is 169001501669. So can i pay the complete outstanding principle amount of my loan account via salary account. Please advise on this. Look forward to your cooperation. Regards, Krishna Mobile: 001 9728028542...
Complaint comments Read comments [1] Complaint category Loans

ICICI Bank - Falsely Charged "DP Charges"

User
 Farhan B on Apr 15, 2015
I have a ICICI Bank salary account which I had to create as it was required by the company I work with. When I created my account the representatives informed me to take a Demat account along with the bank account as it would be a benefit when I change my account to a Savings account. He told me I could have a 0 balance Savings account if I had a Demat account along with it. I was told it was free and there was no charge for this Demat account. Today I went to the ATM to withdraw cash and I noticed Rs 607.00 less in my account. I checked through Net Banking and noticed I had a charge with the...
Complaint comments Read comments Complaint category Banks

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