ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 19%
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7629
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
188
91
Phone:

Additional info
ATM / Branch Locator

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Customer Care Phone Numbers

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Services

ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

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Customer satisfaction rating
19%
Complaints
7629
Responses
4773
Resolved
330
So far so good - The company responded to our notifications and is working on resolving complaints.

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ICICI Bank Complaints & Reviews

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ICICI Bank — Money did not come from the ATM-STCHB201 and amount got debited

 ankur2serve on May 28, 2016
We debited 10000 from SBI Account-10795235228
from ICICI ATM-STCHB201 and only 2000 came and rest 8000 dint come . please help
I did multiple complains to SBI Complain number -(AT429224270667 ) they told they are registering a complain and now the complain is showing in a closed state .
I went to nearest ICIC Branch in which the ATM reports . They are also denying that no extra cash is found in the ATM .
Where did my money go i dont understand.
ICICI Machine operators are indulge in steeling my money as they only collect the money at last and how a money disappear...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — Salary Account anonymous deductions

 Aman Gupta0308 on May 28, 2016
I have a salary account in icici bank for 2 years now. When i checked my bank transactions and i found that there is one debit transaction '61880606 DP CHGS TILL APR-16 — inr 572.50... I did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is 158001514608. This is completely unacceptable and please refund my amount. My phone number is 9999740236....
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Blocked my money and not responding

 anshkapoor406 on May 27, 2016
Hi,
One of my friend send me Neft of Rs. 51, 500 on 24th May, 2016. But by mistake he put wrong PAYEE Name. First i recieved in my account. But then after 2, 3 hours they blocked it because of wrong PAYEE Name which they are telling me from start.
Then next day i visited there branch sector: 11 panchkula. I met with Mr. Sunil and told the same to them. They checked my account on there computer and told me that its done they reversed the account and it will gone back to the sender. But its more 3 days now still its blocked by icici bank.
I called them many times visited there...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Saving account and debit card

 Danny2288 on May 27, 2016
My name is hiren patel
I just opened account and I apply for debit card I want image on my debit card then I recieve both debit card and next day I use without image debit card and then next day without image debit card shows Atm block and other image one debit card when I use its shows atm pin is wrong but I recieve only one atm pin and then I m trying to contact branch and customer care but I m not able to do so please can u let me know how to closed my Icici bank account and I also called those men who open my account and he is not respond and one of my friend also want to transfer 1...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Aunauthorised trasaction for coral debit card joining fees.

 Vidhu Prabha on May 26, 2016
Hi,

On 23rd may 2016, amount of 571 from my account as joining fees on coral card. Please note that i never applied for coral debit card of none of the icici customer care executive provided me the detailed information about the debit card and its joining fees. I never even received any mail or message regarding this.

And without my consent they deducted amount from my account. I do not understand how the bank is authorized to deduct the amount without the account holder consent.

Please be noted that i have already complaint about the 2 unauthorized...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Credit card fraud action (icici bank involved)

 Ramanathan D on May 26, 2016
I applied icici credit card on april 1st week, i received credit card on may 3rd week.
Im not satisfied with icici rubyx credit card so i've requested cancellation rubyx credit card on may 21.

In may 23 i got a call from one mobile number (7678914241) they told we are calling from icici bank from cancellation department we need some details to cancel your credit card.

They started asking my credit card number, valid from, valid to and cvv (This time i asked why you need cvv and all), but i given all the details at last i got otp (This time i got alerted and...
Complaint comments  Read comments [1]Complaint category Credit Cards

ICICI Bank — Deduction of SMAB without information

 Rajesh_B on May 26, 2016
Hi,

My account number is 060101506850, which is a salary a/c in old madras branch in bangalore. I was just checking my bank statement and got the shock. My account has been debited by smab charges.
17/08/2015 smab chgs-jun15+stax 34.51 dr. 280.97
16/06/2015 smab chgs may15+stax 43.89 dr. 399.00


I don't have any mail informing about this mab charges. I have no information from icici. No call, no mail and no message.
Kindly look into this matter and refund my balance. I just hope that this won't be happen again. Please educate your...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Wrong charges on credit card

 Dr Suvarna Nene on May 26, 2016
I am regular customer of icici credit card and have a good & regular payment history. The payment of bill dated 08.04.2016 was due on 26.04.2016. I had deposited cheque no.154329 dated 20.04.2016 for rs.317512/- for payment of the said card dues on 20.04.2016. However since the credit limit was quite full & since i was travelling abroad & in need of credit limit, i advised my accountant to make direct funds transfer for payment of the card dues. Accordingly an neft transfer was made on 21.04.2016 towards full payment of the dues of rs.3, 17, 512.00 as per the said statement. Since full payment was...
Complaint comments  Read comments [1]Complaint category Credit Cards

ICICI Bank — Unauthorised transactions from my account

 Vidhu Prabha on May 26, 2016
Hi,

On 21st may 2016, at 8:36 am two transactions of amount 189.69 and 4547.67 occurred from my saving account without for the marchant 'walgreens' my consent and knowledge.

Immediately i contacted the concerned department and got my atm card blocked. On the same day i submitted all the necessary documents along with the dispute form to the nearest icici branch, technopolis, kolkata. The service request number is :
Sr414717153

Its been 5 days already, i have received no updates and status about this fraudulent. I called the icici bank customer...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Non receipt of monthly credit card statement

 Sudhakar Cp on May 26, 2016
Sir,
Ref: icici credit card no 4375510261823006/c. P. Sudhakar
I have credit card in the above no. I didn't receive april 2016/month statement. Please arrange to send the same to my address below. I need the statement for my ac purpose.
Thanking you.
C. P. Sudhakar
No.216 main bazaar
Opp. Agarwal residency
Vellore 632004. Tamilnadu
Mobile no.9843062797....
Complaint comments  Read comments [1]Complaint category Credit Cards

ICICI Bank — Fraud by bank

 sourabh@123 on May 26, 2016
Respected sir my two wheller loan ac number is LTPNP00000590177 icici panipat is not giving me noc and asking 1200 u can check there is no money dew they also want to me to come after a week to know the detail help
I will go to conser court.even branch manager told me to come on monday and executive also. What they will do for whole week
Sourabh
7206616403...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Re: Transfer to wrong account number

 vasant sinha on May 25, 2016
Dear Sir,
I am an account holder of ICICI Bank with Account Number 025401537628 ICICI branch Greater Noida Alpha 1.
On Nov 18 of last year 2015 I mistakenly transferred Rs 3840 from my PayTm wallet into a wrong beneficiary (Account Number 025401537648), when actually I was transferring the money to My Own Account.

On Nov 19, I visited the ICICI branch Greater Noida and got my issue recorded with the Dy Branch Manager. I was confirmed that the amount has been locked (lien marked) in the wrong beneficiary's account since it is not his money and he cannot withdraw the...
Complaint comments  Read comments [2]Complaint category Banks

ICICI Bank — Account no.030301510104,

 prakasa rao.v. on May 25, 2016
Sir
we are .having account no. 030301510104 with icici bank, vijayawada-1.To day i received a message in my mobile stating policy-CPP/One Assis plan for privellege single Rs 1799/with SR 415281685. we never authorised your bank to extend the facility.Hence we request you not to extend any facility with out our consent and advise your staff.
thanking you
savitri.v
prakasa rao.v...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Sai vishnu petrol station

 1940 on May 25, 2016
I had filled petrol on 3.5.16 and was given two slips - one of which showed Transaction Failed, and was told that one of the two debits message received on my mobile would be reversed as the transaction has failed. I waited for a couple of days and wrote to Citibank whose credit card was used to swipe for the amount and they have written that two credits were given by them . I approached the petrol bunk and fortunately the owner was present to whom I showed the message but she blatantly refused saying that her bank which is ICICI in Bangalore has not received two credits. I have again got a reply...
Complaint comments  Read comments [1]Complaint category Gas Stations

ICICI Bank — Collection agent harrasement

 admin Administrator on May 25, 2016
Dear sir,

Ac no: lppul00012083462

My name is sunil jadhav i would like to bring into your notice that i hav been harased by icici collection agent for repayment of personal loan, banker named is amar patil mobile # 7875758748 and his team land line no 020-66026360/020-67319837/020-67319846 i dont owe any payment to their bank however collection agent harase me and harse my wife and her company & started calling up at her workplace and abusing anyone who comes on the phone... Saying usko bolo paisa dene ke liye... Uski... Ki... Uski... Ki continuously and started...
Complaint comments  Read comments [1]Complaint category Loans

ICICI Bank — Kurnool old bus stand ICICI ATM machine operated and typed Rs.10,000/- to withdraw but exact amount not receive- submission of -regarding.

 Wajid Basha on May 24, 2016
Dear sir/madam,
I, Shaik Wajid Basha, (SB General) A/C holder of Union Bank of India, Kurnool, A/C No. 354602010018078. I operated ICICI bank ATM machine(which is situated at old bus stand, Kurnool) to withdraw money for Rs.10, 000/- on 07-05-2016 at around 8.53pm. (ATM CARD NO. 6069 9235 4603 8439) But I received only 9, 600/- . the denomination of notes are as
follows:- 500X18=9000
100X 6= 600
Total amount I received Rs.9, 600/- only.
information in clarity:- when I operated in the place of 500 notes 19 I received only 18( in the place of one 500 note...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Icici bank deducted

 Das Paresh on May 23, 2016
Hi all,

I am having my salary accout in icici bank. But few days back rs/- (28.50) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time.
13/05/2016 atmdec chg/19-04-16/2623/25+st dr. 28.50
Regards
Paresh...
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank Ashok Rajpath Branch Patna — Misbehaviour

 Kailash Chandr Gupta on May 23, 2016
Sir i kailash chander gupta a senior citize have sent one requisition for loose cheq of my s b account no.238501501099. But madam mukherjee blank refused to give loose cheque to my person whose specimen signatures were also attested. And ask my person to send me for this purpose. As if there is a new law and policy of the bank or on the mercy of the chare. This is not ist chanc with me. Previously madam ruby verma and madamsweta barial period so many happengs. My original acoount was with your main br exhibition branch patna. At gthe time of shifting from that br. There was so many iregularties.
Complaint comments  Read comments [1]Complaint category Other

Icici Bank Damoh Branch — Damoh mp. branch manager

 abhijit jain on May 23, 2016
Dear Sir
I am Suffering Damoh Branch manager Devansh Tiwari ...
he is continue false commit last 2 month..
i make one fd 60, 000-00 in2010
its complete in 2014..
but branch is kept in his files..not gave me & not informed me.
i search after 2 year he said yes your fd is here .& sorry for that bm.say we will compensate...
but only swings me..
not compensate..
plz .help me.
otherwise i will go to consumer foram..against damoh bm.& icici bank.
yours customer
aalokjain
9993163180
damoh.mp...
Complaint comments  Read comments [1]Complaint category Banks

I Cici Bank — To know the status of money multiplier bond 0399 mmb two

 S K MEHROTRA on May 23, 2016
My son has been holding money mltiplier bond 0399 mmb two option ii since a pril 1999 which has been purchased at rs4700/- and its maturity value is rs50000[- and its due date is 28.04.2017. I am interested to know its present status of the bonds whether therse are valid as on date and will get full maturity amount on its due date. I have been oursuing this matter since oct 2012 but no reply received by me from icici bank in this regard...
Complaint comments  Read comments [1]Complaint category Banks

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