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ICICI Bank Customer Care

ICICI Bank Limited

ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:+91 22 26531414
 1800-103-8181
 1800-22-8181 (MTNL/BSNL/Select Only)
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Registered Office:
ICICI Bank Limited
Landmark, Race Course Circle, Vadodara 390 007
 
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ICICI Bank Complaints & Reviews

ICICI Credit Card - Undue Late payment fee.

User
 btharian on Sep 17, 2014
I have submitted the below complaint to ICICI credit card customer care for charging unnecessary late payment fee and i go a funny reply as below: can somebody tell where should i complaint further. "Dear Sir /Madam, i am holder of icici credit card no:5241931388194007. While going through my current statement in online, i have found that a late payment charge is added to my statement. it is totally wrong charge as i did my previous payment well with in my due date. My due dae was 5/9/14 and i did my payment by 5/9/14, 10.46am which is well with in the payment due date. Pls find the...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - FAKE NOTES GIVEN

User
 Riya Tilwani on Sep 17, 2014
I went to the ICICI Bank, Lalghati Branch on 16-09-2014 to get INR 500 notes exchanged for INR 1000 notes. I was handed over 100 notes in denomination of 1000, among which 2 notes were fake. As soon as I realized this, I went back to the bank within 5 minutes and informed them. They denied straight on my face. I tried speaking to the branch manager as well, all in vain. Instead they blamed me for bringing fake currency to the bank. I felt highly insulted. Cashier name: Gurusharan Kour (Assistant manager) I'd request you to look into the matter, refer to the CCTV footage and do the needful so...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Debiting the account 3 times in the same month for monthly installment without authorisation

User
 Nikhil U on Sep 17, 2014
Hi, I was relocating/travelling hence could not pay 1 of the installments on due date. I had kept the respective dept well informed that the amount would not go through regarding the same. I was advised by the customer care that nothing could be done and if it bounces their would be interest on daily basis until its paid. I would receive calls on daily basis even though I had kept them informed to when I would be making the payment. After excessive torture I was forced to make an online transfer towards the EMI with the help of call centre representative's(who guided me on how to transfer money...
Complaint comments Read comments Complaint category Auto Insurance & Loan

ICICI Bank - Regarding Credit Card No-4477463892293016 icici credit card payment

User
 suneell on Sep 17, 2014
Kind Attention ICICI Credit Card Branch. Complent. To ICICI Bank Credit Card. Sub:- Payment Credit Card No:-4477 4638 9229 3016 ICICI Bank. Respected sir, I Anil Kumar Sharma R/o-B37/2, Gali no-1, Mandoli Road, Nathu Colony Chowk, Vishavkarma gate, Jagat Puri, Shahdra Delhi-32, Phone No-9871194884, 9891846006 want to say. I have Purchase N2 Mobile Phone From Spice Retail Shop Limited Faridabad Haryana, December-2013 for 0% Installment basis. Installment detais are belows Under. Card Type- Visa, TXN ID-46886626, APPR Code- 474885, Amount Rs:-20, 000/-ICICI Credit Card. EMI Amount Rs:-3460.86/-Applicant...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - Late fee charged of Rs. 500 + Service Tax Rs 61 = 561 /- on two days delay in payment clearance

User
 Shrikant Dahale on Sep 16, 2014
Dear Sir, My Name is Shrikant Dahale having problem with ICICI bank Credit Card. There is EMI of 6 month @ Rs 1220 Per month. Problem : Late fee charged of Rs. 500 + Servoce Tax Rs 61 = 561 /- Usually I use ICICI Bank account to make payments but this time I made payment through Axis bank Internet Banking, on dates 6th August and payment got cleared on dated 9th August due to delay in clearance time. I received message on my mobile regarding the balance payment of Rs.1781 on 4th september and immediately I made payment through axisbank internet banking however after payment...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - Not attentive to our issues [Resolved]

User
 Complainant62062 on Sep 16, 2014
I am a NRI customer and I am having a home loan at pune location. . I never get response to my calls or emails.. This is very pathetic service to the customer.. I am going to transfer my loan to other banks as soon as I visit India. I am fed up with this pathetic service and same service was received by insurance department also....
Complaint comments Read comments Complaint category Loans

ICICI Bank - non receipt of credit card bill

User
 F.YAKUB on Sep 16, 2014
I am maintaining saving bank account in icici royapettah high road, mylapore.Chennai
And also i am holding credit card of icici bank


I am not recieving my credit card bill properly and also intime


Name of the customer: f.Yakub
Address no 6 kailasapuram i street
Dr. Radhakrishnan road
Mylapore chennai 600 004.
Contact no : 9444041858 9443336624
I am residing at the above address for the past 50 years i never changed my house so far
I wish to know the reason why i am not getting the bills to my address...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - DP CHRGS deduction without any intimation

User
 Siddhu_Meg on Sep 16, 2014
Hello Team, I have been using ICICI since the last year. I was been told that there is no charges applied for any kind of Transaction ( for D-mat account). But, in the last month, 356/- deducted from my Account and this Transaction is said as " DP CHRGS TILL JUL-2014". My account no 000801602235 and contact no: 9985219949. Could you look into this issue and resolve this. Many thanks in advance....
Complaint comments Read comments Complaint category Unauthorized charges

ICICI Bank - Refused to accept the Cash

User
 Suraj Chourasia on Sep 16, 2014
This Complaint is against the Branch Manager, Deputy Manager and his Subordinates, Today i wanted to deposit a amount which had currency of 100 Rs due to larger amount the Bank employees along with the Deputy Manager refused to accept the Cash and Deputy Branch Manager Ujjawal Stated a sentence in hindi which as follow's "Hamare yahan 100 rs ke note raddi ke bhav main pade hain agar tumhe deposit karna hain to SBI Ya BOI se Bade note leke aa" as i had relations with ICICI Senior Official's of Nagpur Branch they had to accept it any how, But as i am a loyal customer of this bank and hence forth due...
Complaint comments Read comments Complaint category Banks

ICICI Bank - recharge

User
 Sonu Tantra on Sep 16, 2014
Hi, I have recharged mobile on 15-Sep-2014 for Rs.500/- twice and both the transactions were failed. I waited for 1 days form then, even after which I did not receive the amount back. I am not able to connect to Rajasthan customer care number . I need you to track these complaints and let me know the status of the same.My Mobile Number is 8003879091......
Complaint comments Read comments Complaint category Banks

ICICI Bank - harassing and threatening by debt collectors

User
 naushad.md on Sep 16, 2014
Hi, I was sanctioned a personal loan on my credit card without my knowledge by crediting the amount of Rs.2, 17, 500/- in the month of January, 2008 by ICICI BANK. I paid the emi for 8-9 months and stopped paying due to job loss and financial constraints. Later I closed the credit card in 2009 but personal loan on credit card is remained not closed despite being emi not paid. Suddenly after 6 1/2 years, on 20th of August, 2014 some people landed up at my door and were saying they are from icici bank and ask to settle the payment then and there only. I said its not possible for me to repay immediatly...
Complaint comments Read comments [1] Complaint category Loans

ICICI Bank - Wrong entry in CIBIL of PAN no. ABIPS1475L of RamaKant Sharma

User
 sharma ramakant on Sep 16, 2014
Sir, As I had gone through my CIBIL on dated 15.09.2014 it had been observed that an entry of amount Rs. 60000/- as an overdraft was mentioned in A/C no. 001205004772 dated 03.03.1999. I had not taken any overdraft from your bank of said amount. I am astonished that after a lapse of 15 years that amount had been shown in my CIBIL without any information to me which is a great irregularity of your bank and contradictory to law. Hence it is brought to your kind information that this wrong entry should be deleted from my CIBIL immediately with an information to me. Regards, RamaKant Sharma Mob...
Complaint comments Read comments Complaint category Loans

ICICI - Unknown status of Credit card application

User
 satyasudhir.sure on Sep 16, 2014
I applied for ICICI Credit card initially with my account opening. After 1 month, when I called them they told me that the application was not properly logged due to some technical issues. I filled in the application second time for which Verification door was closed - plz see how it happened. Two people for verification went to my hostel & office and on that day, I was in my hometown & I told them the same. Thereafter door was closed at that point of time. I don't understand why they can't carry out in my absence. Moreover, I applied for the credit card 3rd time & here goes a...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - about complaint on ATM service

User
 sabre alam on Sep 15, 2014
I am sabre alam has mi I also have ices bank customer .I have query ATM transaction related .Today I go to the ices Bank ATM in Laver comp maxim east.but I have got the shutter close.I saying home's person ATM working or not .But person replay me ATM is not working, ATM is started 8PM, in home leaving a ladies not allow to in side. Whose ATM based is not comfdevel to a customer and bank.Because ATM center is having to customer help but have any percent help full.
so I need to verify the point and do some .because ATM center very help to people.
if icici team not believe me tomorrow...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Urgent help.. no support from customer care team

User
 sam.akh4u on Sep 15, 2014
Hi Team, I am Md. Samir has made a transaction of Rs14, 300.00 on 06/09/2014 with the account ending *****2003, but unfortunately the transaction made normal instead of converting to EMI hence i told the retailer to reverse the transaction but again tried to make the transaction and it was not successful due to insufficient limit. When I spoke to customer care 3-4 times it seems they are going to help me at all. It seems they are not trying from outside their limit. As a customer I should expect a better service from bank but instead customer care team is telling to contact to merchant. When transaction...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - wants to retun credit card i have not apply for this card

User
 swapnil123@ on Sep 15, 2014
Hi, I have applied for icici bank CORAL credit card after one of the sales guy from icici credit card division called me and said that icici bank is providing coral credit card without any annual fee. After checking the details and benefit of card I have filled the form of CORAL credit card. Yesterday to my surprise I received all together different credit card named "ICICI Bank HPCL credit card". I have never applied for that card, never filled any form for that card. I am very much surprised that how can they make any card without my consent. I wanted to escalate this matter in all possible...
Complaint comments Read comments Complaint category Credit Cards

ICICI Bank - regarding homeloans

User
 kusuma.p on Sep 15, 2014
i p kusuma have applied the home loan in your bank the loan has been sanctioned but the manager and marketing people are not giving me any proper response and their are ignoring me, u marketing executive say that he is new and i dont know what is the delay of prosesing, and one more their are not intimating any thing...
Complaint comments Read comments Complaint category Loans

ICICI Bank - Related to mobile Recharge

User
 pramod mahakul on Sep 15, 2014
Hi, I have recharged mobile on 12-Sep-2014 for Rs.100 twice and both the transactions were failed. I waited for 3 days form then, even after which I did not receive the amount back. I am not able to connect to Rajasthan customer care number . I need you to track these complaints and let me know the status of the same.My Mobile Number is 8003076315...
Complaint comments Read comments [1] Complaint category Banks

ICICI Bank - unreasonable and deceptive debt collection calls

User
 mansha145 on Sep 14, 2014
Dear Sir, I would like complaint about the false practices that your subordinates are doing with me since a long time regarding one of my debt. Three months ago i went to Jhandewalan branch Videocon tower at there i met Deepak Sharma who has assured me that they will contact on my phone number however someone from your department is not following that. I have told them about my financial situation i asked them to give me monthly payment plan where in i can start paying on my debt rather acknowledging my intentions towards paying my debt i was threatened by them, harassed by them and i will not...
Complaint comments Read comments Complaint category Banks

ICICI Bank - Wrongly Communication and debited my Credit Card No.- 4477473816271022

User
 praveenkarnal on Sep 14, 2014
Dear Sir, It is to inform you that my credit card has been wrongly debited on Dt.-26.07.2014 for Rs. 8, 750.00, my Credit Cards No.- 4477473816271022 (PRAVEEN KUMAR). It was wrongly communication by ICICI Bank staff / agent whoever, and told that your reverse point has been earned for 8750 and it has to be credited in your credit card, and ultimately in last it has been debited to my credited card a/c No.- 4477473816271022 (PRAVEEN KUMAR) ICICI BANK. Therefore I request to management that I do not want this/cancel this and revert my credit card a/c ASAP and control to this type of agency...
Complaint comments Read comments Complaint category Credit Cards

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