Icms Lic — death claim amount not refunded

Address:	411019
Website:	www.licindia.in

To,

The team at lic

Subject : death claim amount refund regarding :

policy number:[protected]

policy date : 28th of june 1993

date of submission of claim form: 23rd of january 2017



grievances:



1. I am having immense difficulties in claiming the amount stated in the policy. None of the procedures laid out by your staff at mumbai (Branch 884) were helpful in claiming the amount.

2. I had submitted my claim form at lic office (Branch 884) 4th floor, bombay mutual bldg., dr. D. N road, fort, mumbai, maharashtra 400001

3. After which i have been notified that lic has been sending excess payment of rs.140/- per month since the last 6 years.



4. I have then been intimated by your staff that i have to return the amount. I fail to understand how such an embarrassing error can occur on behalf of your firm.

5. This harassment is unacceptable as the customer is made to suffer for no fault of theirs. To make such a mistake and then shamelessly ask to make amends is deplorable.

please rectify and explain the steps in each and every detail required to ensure that the claim amount is refunded by you.

It has also been more than three days since i have submitted my email about these grievances for which there is still no reply.