IDFC Bank — complaint against collection executive and manager

Address:

Chrompet

Dear ALL,

I am writing this mail to you in utter frustration and disappointment from IDFC management side after we have repeatedly complained about the torture an collection executive has given us till now. We have lodged complaint with IDFC customer complaint last month regarding collection executive Prakash ([protected]) and Dilipan([protected]) who has been literally tormenting us asking for money which they have paid as dues on behalf o[censored]s for our loan account number 96544743. Both of them have paid our loan due for the past two months (Feb and March 2024) without getting our consent or permission and now they are asking to repay the money to them which is unacceptable.

Already we raised the online complaint in the IDFC customer support - Service Request no [protected].

Also now Prakash has lodged a police complaint against us for repaying the amount and asking us to show the bike to them which in no way we can do. Also he has complained that I showed him a knife when he came home which never happened. We want you to take sivere action against these two persons immediately, failing which we will take legal action against the IDFC bank concerned branch with effect .

Please do the needful as soon as possible.

Thanks & Regards,
Ramkumar