IDFC Bank — IDFC Bank Long Term Infrastructure BONDS (Tranche 2

IDFC Bank — IDFC Bank Long Term Infrastructure BONDS (Tranche 2 - SERIES 1 & 2)

S snsrinivasan123 from Nellore, Andhra Pradesh

My Folio No. IDB0382898 (SAI, NAGA SRINIVASAN) I have sent all the required documents on 17-January-2021 to update my address and the bank account details to the email ID: einward.[protected]@kfintech.com. After that I requested for an update/status with respect to the requested changes. But every time I write email to "einward.[protected]@kfintech.com", your representative Swetha Balashetty from Corporate Registry, KFin Technologies Private Limited, replies that: "last date for updating Bank Mandate is over on 01/Feb/2021 and she will send the Demand Draft to the old registered address. The maturity date for Bonds is 21/02/2021." More than twice she replied with the same message. Without looking into the content of the emails, I think she just responds with an automated message. Please train your executives to articulate their replies only after understanding the email content/queries sent by the customers. I have already sent all my relevant self attested documents for Address Change such as my ADHAAR Card, latest Electricity Bill & PAN card copy to your same email address "einward.[protected]@kfintech.com" on 17-Jan-2021 itself. So, please provide me an update with regards to the same ASAP Please update the latest address to avoid loss and further delay of my Demand Draft. There is still time for maturity date. Was this information helpful? No (0) Yes (0)
IDFC Bank customer support has been notified about the posted complaint. Feb 13, 2021 Updated by snsrinivasan123 I'm not sure why she is planning to send a Demand draft, when I already submitted a Cancelled Bank Cheque in the email(email ID: sai.[protected]@yahoo.co.uk) sent on Jan-17-2021 itself? The submitted the following attachments in the email: 1. Filled in and signed Format-II-Change-of-Address-signed.pdf 2. Filled in and signed Format-I-Bank-Mandate-change-signed.pdf 3. A XXXXX Bank cancelled Cheque leaf 4. A self attested Aadhar is attached 5. A self attested PAN card 6. Letter of allotment Feb 13, 2021 Updated by snsrinivasan123 This is the 8th time she is responding with the following message after 17-Jan-2021. Is that a REAL PERSON, or some COMPUTER BOT sending those automated responses? NONSENSE guys, really nonsense: Ref : IDFB / 301551 Dt. :13 Feb 2021 Dear Sir / Madam, Unit: IDFC FIRST BANK LIMITED - INFRA BOND TRANCHE 2 Folio No.: IDB0382898 We thank you for your e-mail with respect to your request for address change. We would like to inform you that the last date for submission of documents to update your address was 01/02/2021. Since, we have received this request post cut-off, we are unable to process your request. If the bank details are already updated then payment will be processed through NEFT / NECS to the registered bank account. Else, the payment will be made through Demand Draft / Warrant on maturity date and will be forwarded to you by courier/speed post to your existing registered communication address. The maturity date of the said bond is 21/02/2021. We look forward for your cooperation in order to serve you better. Thanking you, Yours faithfully for KFin Technologies Private Limited Swetha balashetty Corporate Registry Toll Free No:[protected] einward.[protected]@kfintech.com Feb 23, 2021 Updated by snsrinivasan123 No one either called or provided any update either from the IDFC first bank side or the Kfintech side till date.
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Taklubaba

It is a bot. Same message has been given to me even though I have shared the cheque, aadhar, pan and other details required to make changes to the wrong address recorded and to add bank details.
They are cheating people

snsrinivasan123's [Complaint's author] reply, Feb 23, 2021

Why is the IDFC bank not saying anything in this regard?