Idp Ielts — Cancellation/Refund due to change in passport

Hi Team,

My exam is scheduled on 17th February 2022. My passport number is M5751157.

Due to some urgent visa work, I had to send my passport for a minor correction.

Due to which I will not be able to attend the scheduled(change in passport).

I raised a request with IDP for accepting the cancellation request and initiate the refund. They have a criteria that if passport is updated, cancellation request will be considered and full amount will be refunded.

I have dropped a mail to them three times but no one responds.

Request you to please help me in getting the refund. It is a huge amount for me.