[Resolved]  Ifb Industries#[protected] — washing machine

Address: Civil Lines, New Delhi, Delhi, 110054

This is to escalate again the service engineer(Sandeep) who has been giving the run-around since 30th December and is not addressing the issue. Chronology of the events
• There was a fault in the machine before going outstation for a couple of days around 20th Dec'2019
• Initial complaint lodged on 24th when the lady instead of solving the issue was selling IFB detergent, she gave a 48 hours window to look into the issue
• When there was no information for next 2-3 days we again called the IFB# on 27th Dec and to our surprise found out that there was no complaint lodged in initially and we have to again lodge a complaint and wait for another 48 hours, we ensured we took the ticket# this time(attached in the subject line)
• Finally we got a call from Sandeep(IFB technician) and we thought the ordeal will get over however it was just the start
• He did came on the 30th and cited that there is a mother plate issue and he will come on 31st to fix the issue
• He did not come on the 31st and cited lack of part due to which he will come on the 1st jan'2020
• 1st he again cited team meeting as a reason and again pushed the date to 2nd Jan
• Today since morning neither has he come nor is he taking calls

We were not expecting this service experience from IFB and are completely disappointed as a customer. The owners are senior citizens and are facing hardships in this harsh winters as they have to manually wash clothes hence request the team to take this up on high priority and et the matter resolved. We are not expecting this service from the brand and if you are not able to resolve this request you to please pich up the machine and refund the money. Expecting a prompt response from the team