Ignou — Refund of Re-registration fees deducted twice

Address:93, Maidan Garhi Rd, Maidan Garhi, New Delhi, Delhi 110068
Website:iop.ignouonline.ac.in

This is Aliza Fatima, IGNOU enrollment no. [protected]. When i was re registering myself for 2nd year of my MPS course, i paid twice due to network issue and payment of Rs 7000 was deducted twice that is Rs 14000 from my account was deducted. After visiting office one of my payment was confirmed but another one is not refunded. I even filled grievances on Ignou website for refund and went to offices twice they said it will be refund in 10 to 15 days but not its 2 complete months, no refund yet. No one from office is responding on my emails and calls and when I visit office they say we will mail you for refund but did not happened.
Kindly help
my payment reference number for both the payments are -
1st payment - 27th June 2023 - Payment Id- pay_M6zwB9K5BC4Uws
2nd payment - 30th June 2023 - Payment Id - pay_M846qR9opLmaed

Kindly help me to get refund.
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