IIBF — Iam complaining about fee deducted but deposited in wrong exam which I have already passed.

Address:iibf mumbai
Website:www.iibf.org.in

I have applied for Certificate in Risk In Financial Services Level 1 exam on 8th of July 2022 but to my surprise when payment was completed and in invoice it was showing i have paid fee for Certified Credit Professional Exam. I would like to inform you that i have already passed Certified Credit Professional Exam in Dec 2019 and how can they allow me to again apply for an exam if i have already pass, in case we consider scenario if i have selected wrong exam.
In fact in july first week since the day link for payment was opened, i was trying to make payment to apply but always due to some technical glitch in their site and later when it was done but deposited in wrong exam.
I have been following up with this institution from past 3 months and all i have received is your refund will be processed in 1 month but till date its been more than 3 months no refund received.

Membership No[protected]
Kulpreet Kaur
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