Indane Gas Service Vizag — Regarding cancellation of connection

Address: Visakhapatnam, Andhra Pradesh

i had 2 connections of different companies one is in visakhapatnam and the other one in samalkot.my son is staying in vizag.recently i submitted my aadhar card to both the connections.therefore they have cancelled the connection at vizag.i went to the office to transfer the connection to my sons name.But they said the connection is cancelled and they are asking for money in order to transfer the connection to my sons name.what is the correct procedure for the transferring the above connection to my sons name.
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    Indane Gas Service Vizag
    Visakhapatnam, Andhra Pradesh
    Andhra Pradesh
    India
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