India Florist Network — Product not delivered and amount not refund

c.t.bharath

from Delhi, Delhi

Website:

www.indiafloristnetwork.com

I have order a birthday cake and few gifts thru online on 16-Oct-2015 and I have made the payment as well(Order No: HIFN-[protected]). The recipient birth date is 28 oct.

Since, I ordered it on 16-Oct-2015, I was in impression that the things will be delivered on or before 28 Oct.

However, the things are not delivered by 28 Oct.

I understand that you do not give guarantee on time, but how about date?

Yesterday, I received this email for not delivering the cake. I called the customer care, and I was informed that the cake will be delivered by 29-Oct around 10 AM.

But still[protected]:30 Pm) you guys are not delivered the item. What is going on?

What is the use of delivering the cake after the recipient’s birth date.

This shows that you are not committed to customers request. I am totally disappointment

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India Florist Network customer support has been notified about the posted complaint.

Aug 18, 2016

Manvvi's response I have received my order. I'II take my complaint back and I suggest that they become reachable to their customers through proper support and helpline numbers so that the customers can track the status of their delivery. This will surely help them gain trust and support of their customers

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Comments

Manvvi

from Delhi, Delhi

Hi,
I have placed a rakhi package gift order for kanpur and till now the order has not been delivered. Also, the amount was deducted from my debit card immediately. Their numbers are not reachable. This is a fake website and strict action needs to be taken against them!