India Gifts Mall — Order fraud

Hi

I placed a bhaidooj tikka order from the website Order Number: 34653

The order includes international shipping charges for Netherlands and is fully paid in advance.

Now the receiver is contacted by the logistics team and asked to pay excise duty for collection of package which is approx 4800 INR

This is fraud as we already paid a good amount for the order including shipping in advance so why another charge.

Cancel the order and process complete refund i[censored] are unable to deliver this order as promised
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India Gifts Mall customer support has been notified about the posted complaint.
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Dear Customer

Greetings

It depends on country to country, We do not have any hold on customs and duties charged at destinations.
We request you to share the details of the charges so that we can check and revert at [protected]@india-gifts-mall.com with your order no...
Kindly visit below link we have clearly mentioned about Taxes and Duties charged at destination country.
Our web price only cover product and shipping only.
Hope you will under stand and will cooperate with us.
Best Regards
India Gifts Mall
Dear Customer

Greetings

We request you to share the details of the charges.
So that we can check the reason and revert.

Duties and Taxes :
Are to be paid by the recipient at the destination country only. We only cover Product and shipping only on web price.
Kindly visit the below link for details :-
https://www.india-gifts-mall.com/duty-tax
As the product is not getting delivered although it was prepaid hence refund for full now and cancel it.Highly disappointing experience

Earlier i got rakhi delivered on the same address without any additional charges .You are doing fraud by not mentioning about this earlier and then asking teh recipient to pay before receiving gift.

Refund my money back for non delivered order to Netherlands

Order Number: 34653
India Gifts Mall Customer Care's response, Dec 24, 2021
Verified Support
Your order is already refunded and well informed to you. Kindly resolve the complaint. Refund details are below:-

Refund done to RUBY S ₹ 1, 591.00 13 Nov 2021, 07:10 pm View Refund Update Refund is successfully processed Refund Initiated Refund is successfully deducted from Merchant Payable account at 07:10 pm, 13 Nov 2021 Refund accepted by the Bank Refund accepted by Bank is credited to customer's account within 3-5 business days. at 07:10 pm, 13 Nov 2021

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