[Resolved]  IndiaBulls — Deducting Money from account without intimations.

Address:

Noida

Hi,

I have Loan Account Number: HHLNOD00206537 with Indiabulls. EMI deducted for home loan every month is 40771, however, this month only 35147.66 were deducted. When I reached out to Indiabulls they mentioned below as interaction ID IHF[protected]P4X6K8 CRM:0528588 dated 15th Jan 2021:
”The Government of India has recently announced a scheme for grant of Ex-Gratia payment of the difference between compound interest and simple interest for six months to borrowers in specified loan accounts (1.3.2020 to 31.8.2020) - (the ‘Scheme’) vide circular no. RBI/2020-21/61 DOR.No.BP.BC.26 /21.04.048/2020-21 dated October 26, 2020 read together with other circulars/ guidelines issued by the Reserve Bank of India (hereinafter referred to as the “RBI Guidelines”). As per these RBI Guidelines, housing loan is one of the categories eligible for availing the benefit under the Scheme.
With reference to your concern pertaining to EMI amount, we wish to inform you that, the money received by us from Government of India has been adjusted against you current EMI and only the balance EMI amount after adjustment is debited from your bank account.”

Now, later on 21st Jan 2021 I received mail from Indiabulls:

Dear VIKAS SOOD,
Greetings!
Please be advised that your account will be debited for Rs 5623.34 towards the EMI payment on[protected]:00:00 for Indiabulls Loan Account No. HHLNOD00206537. Kindly make arrangements for requisite funds in your account.

Kind Regards,
Head Operations,
Indiabulls Housing Finance Limited

Also, today I noticed Indiabulls have deducted 746 from my account, without even notifying me. Is that legal?

I tried multiple channels to reach Indiabulls but they don't respond at all. Called [protected],[protected],[protected] but no answer. Sent mail to them, they dont respond. Raised query from my account, they don't respond.

Please HELP!!!