| Address: | 2nd Floor, Above Uttrakhand Gramin Bank, R.B Towers, Krishna Nagar, Ballupur Road 1, Khasra No. 1281 Mauza Garhi, Pargana Pachhwa Doon, UK-248001 |
We wanted to end the membership with Dhani, as we were being charged with 289 rupees per month, which summed up to approx 2000 rupees, even on an inactive card and account. But the app didn't give us option to do so.
We tried contacting online customer care but received no help and then we visited India Bulls- Dhani Office on 16 May, 2022.
Dhani Office Address - 2nd Floor, Above Uttrakhand Gramin Bank, R.B Towers, Krishna Nagar, Ballupur Road 1, Khasra No. 1281 Mauza Garhi, Pargana Pachhwa Doon, Uttarakhand 248001.
Landmark - Left side of Hotel Ramada, Chakrata Road, Dehradun.
We were forced to activate the Dhani OneFreedom Card by the Area Collection Manager Gaurav Madhwal (Contact - +91 [protected]), as they stated we can't close the account on an inactive card. We have paid all dues, but still subscribed to card with recurring charges applied from 1 June, because they activated our subscription. Gaurav has promised that all future charges will be waived off and he is waiting for their internal IT to resolve the issue, but I don't trust them, as we don't have any formal communication over an email, they are denying to give us any complaint number or any email address.
Account number for Dhani - [protected]
Name of Account Holder - Ravi Pratap Singh
Contact Details - [protected], [protected]
Note - We have attached Picture for Dhani Office Physical Location, and also the address details.
Attached payment confirmation screenshot on payment gateway RazorPay (the payment link was generated by Lalit Kumar Backend Team in Dhani Office, and Gaurav Madhwal ACM asked us to make the payment).
Attached Payment Receipt received on our email address from Dhani.
However we still see an option to pay 2000 + 200 addition in the Dhani App, not sure why and the Dhani Team is not helping us.
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