IndiaBulls — dhani wallet to bank transaction is taking more than 5 days with 2.5% commission

Address:

New Delhi

My Dhani Mobile No: [protected]

I have transferred Rs.801 on 8th July, 2021 (Thursday) at 12.56 PM. It's been more than 5 days, but this amount is not credited to my bank account. I have attached a screenshot for the same. I want to know the status of this transaction and when this will be credited to my account?

You have charged a 2.5% hefty commission (highest in the industry) for this transaction and still it is taking ages for you to transfer this money, where a normal wallet-to-bank transaction even with 1% commission happen within a single day. Also, if it is NEFT it should not have taken more than 4 hours for you. What exactly is happening here?