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IndiaBulls — Fraud - Not closing the account even after all foreclosures

Dhani is neither responding over call nor on emails.

Even after several calls on customer care and sending emails on support and grievance email id..there is no response. I have paid all my dues by foreclosing the accounts and paid subscription fees as well. Dhani is not closing the account and hence its showing active in CIBIL report with 3000 approx outstanding. I am ready to pay this amount also but dhani team is not responding and sending harrasment calls.
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IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2022
IndiaBulls Customer Care's response Hello Nitish,

We would need your details via m.me/dhaniapp so that we interally align and solve with our team as quickly as possible for you. Hence, request your support here.

Neha, Team Dhani
Apr 28, 2022
Updated by Nitish1988 Dear Neha,
What details do you need? Please email me at nitish.[protected]@gmail.com

Since I have deactivated the card, hence its asking subscription fees again to activate and further closing the account. Hence, please settle the account offline via email or support helpline.
Verified Support
Apr 30, 2022
IndiaBulls Customer Care's response "Dear Nitish,

We understand that our team got in touch with you regarding your query and shared the requisite information. Do let us know if you need assistance with anything else.

Jatin, Team Dhani"
Apr 30, 2022
Updated by Nitish1988 Dear Jatin,
Complaint is still unresolved unless CIBIL report gets corrected.
Besides, as asked by your colleague Neha to check the status via app only and also due to flaw in your dhani app, Rs. 1592 was showing as "Due NOW" today and hence been cleared by me today just for the sake of saving my CIBIL. Now you said over call that it was not supposed to be paid. This is very confusing. If it was not supposed to be paid then arrange to return me the money back and close my account permanently.
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"Dear Nitish,

We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

Jatin, Team Dhani"
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