[Resolved]  IndiaBulls — My loan account no hhlkol00120525 for your staff mistake I paid extra 5 yesrs even after my stroke

Address:kolkata

I Binay Harlalka had taken a Home Loan from indiabulls housing finance ltd
My Property is located at SIDDHA SPHERE, FLAT NO-OC802, 8TH FLOOR, BLOCK-3-OCEANIA, RAIGACHI, RAJARHAT, BISHNUPUR,
PO & PS - RAJARHAT KOLKATA.
I had taken a finance of Rs 3, 182, 170.00 including Loan protection from ICICI LOMBARD GIC LTD
My Loan account number is HHLKOL00120525 and Policy No. Is 4065/IHFL-HL/2479445/00/000 AND 4013/
And another one is
India Bulls- IHFL/482299/00/000 in the name of OLI HARLALKA AND Policy No. 4065/IHFL-HL/2479447/00/000 and 4013/INDIA BULLS- IHFL/482301/00/000 in the name of Binay Harlalka

We had taken this Insurance coverage so that if something wrong happens or if any accident happens then ICICI LOMBARD will pay off the loan on our behalf but unfortunately it didn't happened. I would like to Highlight that in July 2015 I had a brain stroke and I got admitted at APOLLO Hospital for 30 days, I was completely paralysed and I was unable to talk, I was facing the toughest challenge of my life and I took so many year's to recover, though I am still paralysed.

My spouse along with my brother went to your park Street office to take the help of the insurance which we had done for this toughest period as I was struggling for life in hospital but your representative misguided her and told that your policy have been CANCELLED by your husband and that's why you will not get any CLAIM.

Sir what kind of Joke it was when I was struggling for life your people instead of helping misguided my poor wife who is a house wife.

Sir my policy was not cancelled, it was my wife's policy which got cancelled but your representative have misguided my poor wife, was he not afraid of God.

Sir your company representative has cheated to us even after knowing that I am
hospitalised and struggling for life. I lost everything, I lost my job but even after that I paid emis for 5years after stroke, by literally selling everything, including my wife jewellery and I am left with nothing.

So please settle my loan else I would left with no option apart from raising it in social media and standing in front of your office with fraud company pamphlet as your person have played with a person who was on dead bed and Only hope for his family was that Insurance policy but when my family members Needed it you guy's shattered our trust by misguiding, lieing in such a way.

I hope you would take appropriate action against your respresentative and settle our claim without delaying it further.
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Aug 27, 2022
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2022
IndiaBulls Customer Care's response
Respected Sir,

Greetings of the Day!

We understand that our team had shared all the requisite information pertaining to your concern via mail. Furthermore, you can write to us at [protected]@indiabulls.com or call on the toll free number[protected] for any assistance required.

Regards,
Indiabulls Housing Finance Limited.
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