IndiaBulls — Pathetic Customer Support, Escalation process and Branch.

Loan A/C no. HHLBAN00127730 With the poor communication interactions and unknown interest charges, I have planned to close this account and cleared the dues on 22-April-2022. Currently facing so many issues in the India Bulls Customer service:
1. Got a message that my Original Document is arrived in the Branch.
2. There is no Branch number to confirm hence contacted Customer care and they advised me to go to branch directly.
3. Visited Vittal Mallaya branch and got update that they do not have document and directed to Richmond Branch.

Main problem: After so many struggles got the Original documents and noticed that the documents are not in good condition (sheets got pasted with each other) the contents are scrambled.

This shows the negligence of handling the Original documents. Followed the Escalation process and complained to NHB but got update that we will be only getting the True copy of the Document.

Requested the Bank to provide a legal Affidavit but the Bank is not caring anything and it has been almost 5 months still no resolution.