Indiafilings — indiafilings messed up my trademark registration

I had taken up their trademark registration service which went under objection, however tit was denied by the government. I had to continuously followup to get everything in place for the review. After rejection, i could still appeal within 1 month but these people did not inform and infact told me nothing can be done. What ever i paid them was a waste as i have to do the entire procces again. This is just cheating and unprofessional. There is no refund also for the fees which was paid.