[Resolved]  Indian Health Organisation — Failure of IVF for Patient File no. 2509 due to Negligence and Unprofessionalism of Gurgaon center.

Address:

Gurgaon, Haryana

I am writing this mail in great pain, grief and disappointment and to obtain compensation for a huge mistake for which I believe your Gurgaon Center is responsible for. èI have heard and learnt lot about “Noble Prize winner Bourn Hall Center” and because of good faith and trust I had visited your Gurgaon Center in April’2014. We were welcomed by Center Manager Mrs. Surabhi Tiwari who had done counseling and given brief details regarding the procedure and confirmed higher success rate in case of Donor IVF. èOn our second visit in 1st week of May, the Counselor Mr. Deep Jyoti gave us the detailed view of the IVF procedure and convinced us to go for complete package of Rs. 2.4L which included all the procedure, donor, medicines, tests, sperm freezing, egg freezing and embryo freezing. èThe cost of 2.4Lakh also included 50K for future frozen embryo transfer in case of any past failure as per the verbal commitment from Mrs. Surabhi Tiwari and Mr. Deep Jyoti. We had also requested several times to give everything in writing on letter head regarding complete procedure and payment details which we have never received anything till last moment of the procedure. Till the end we have also requested Mrs. Yamini to provide everything in writing but she never took this seriously. Some of the blood tests were done but as a surprise there was no blood test performed for identification of my blood group in case of matching the Donor for Donor IVF. èIn the month of May, we have been visiting on weekly basis for scanning with Dr. Richa Sharma and also I was taking medicine as prescribed by the doctor. èIn the month of June the donor was selected and when we confirm the blood group of the donor it was confirmed to be B+. However, we confirmed to the doctor and staff that my blood group is A+ and my husband is o+. èUnfortunately, in the end of June month Dr. Richa Sharma had rejected the donor due to negative response from the IVF donor. Later we were informed unofficially that donor herself had withdrawn from the treatment in the middle of the cycle. èTill 10th July 2014 myself and husband kept on making repeated calls and enquiries regarding the status of the IVF donor, but strangely we were completely lost due to difference in communication from all the staff members regarding no new donor selection. èOn 12th July 2014, we have met Director Mr. Avinash Gandhi regarding our dissatisfaction for not selecting the new donor and due to difference in communication. While having conversation face to face with Director and staff members there was ambiguity and confusion amongst them as Miss Tammana said donor has not been selected, whereas Surabhi Tiwari confirmed new donor has been selected. After 3 days I received call from Miss Tammana who confirmed about new donor and I was shocked to hear that donor was B+. (This communication clarified there was no change made in the records of blood group as communicated earlier). There is no Confidentiality and Integrity maintained at your center since the name of the donor Jyoti was also revealed to us by the front desk staff members. èFinally, 5 days prior to my IVF, I was asked to go through BTEER Therapy for which they have forced us to pay Rs. 5000 which was paid by us. We had requested them to make us meet the senior mgmt. since we have already been offered for the package which included everything. We were offended by the behavior of the front desk staff Mrs Yamini who approached us and told there was no Senior available to meet us and she was only the senior member to handle the escalation at that point in time. èOn Friday, 1st Aug we received a call from Embryologist Dr. Gaur who confirmed us that we have to come for IVF transfer on 4th Aug 2014(Monday). After few hours we received a call from Dr. Richa that we need to do the transfer on 2nd Aug itself. èOn Saturday, 2nd Aug IVF was done and in the evening Dr. Gaur confirmed us that rest of the embryos were not of good grade and there are very less chance of their survival and can’t be freezed. I was kept in the room for Observation and medicine...I was injected with gestone 100ml in my stomach and Enosaparin 20mg in butt by nurse on duty, which was to be done vice versa after confirming with Dr. Richa...This is blunder. Today my IVF has not been successful and I feel that it is due to the low grade embryos. I could feel from the behavior of the staff and Dr. Richa who wanted to finish my case without being serious. I, Mrs. Geetu Thapar, belonging to a middle class family arranged the finance with a great difficulty as I was assured by Dr. Richa that Donor IVF would be a success for me as my uterus lining is perfect. I would be grateful to you if you please go through my case and take some action if possible, because I don’t expect that others would also face the same problems. Whatever I have gone through, I cannot express in words but yes, my respect, faith and opinion about your organization has definitely changed somehow. I would appreciate your early response in this matter. Yours Sincerely Geetu Thapar (M.A B.Ed, Teacher) File no. 2509