[Resolved] Indian Health Organisation — Fake promises
D
dilip saraf
from Barh, Bihar
Address:
Purnia, Bihar
They assured me that they are providing all medical facilities with existing health problems with cashless facility during hospitalisation and discount on various test during health checkup in all over india but when i was in fortis escorts delhi for my check up they did not provide any discount
again when i was hospitalised in m v hospital for diabeties in royapuram chennai they did not provide me cashless facility during my hospitalisation
dilip saraf
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved
Indian Health Organisation [IHO] customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2016
Indian Health Organisation [IHO] Customer Care's response Dear IHO Member,
We completely understand your concern and deeply regret the inconvenience caused to you. In order to investigate and resolve the matter, please write to us at [protected]@ihomail.com and share complete chronological account of the issue faced by you and the matter will be handled with utmost priority.
We apologise for any wrong information provided to you by any IHO representative & we certainly will try & identify the delinquents involved & take action however, we do provide a verification call to our new members to ensure that no false information has been given to the member at the time of sale. Any issues that arise are clarified & closed in this call so that member is aware about the plan benefits, discounts and general terms & conditions.
Also, as an IHO member you certainly are eligible for discounts however members have to inform us about the claim in advance, to ensure a hassle free experience.
We hope that the matter has been resolved to your satisfaction by now however, if there are any issues still pending please give us your registered contact details or call us at[protected], you can also mail us at [protected]@ihomail.com and we will endeavour to resolve the matter.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
We apologise for any wrong information provided to you by any IHO representative & we certainly will try & identify the delinquents involved & take action however, we do provide a verification call to our new members to ensure that no false information has been given to the member at the time of sale. Any issues that arise are clarified & closed in this call so that member is aware about the plan benefits, discounts and general terms & conditions.
Also, as an IHO member you certainly are eligible for discounts however members have to inform us about the claim in advance, to ensure a hassle free experience.
We hope that the matter has been resolved to your satisfaction by now however, if there are any issues still pending please give us your registered contact details or call us at[protected], you can also mail us at [protected]@ihomail.com and we will endeavour to resolve the matter.
Team IHO