| Address: | Behind Kapaleeswarar temple, EAST MADA STREET, MYLAPORE,, 600004 |
Sir,
I am having locker no. K-13 at your east mada street, mylapore branch. Today i personally visited the branch to enquire whether locker rent has been automatically deducted by system from my sb a/c no.0091.01.201080.
They coolly blamed it on the poor system, saying it has not debited inspite of my account having sufficient balance in october, even till today.
They immly opened the system and executed the tran manually and it deducted, the officer says, for 2 and a half years.
They could not give break up of amount deducted. My phone no.[protected] has been registered in the locker module.
Normally all branches execute the locker rent batch in the first week of october itself. The officer in charge conveniently said that she is not in charge of locker but he/she is only helping me.
I request you to instruct your computer dept. Section in charge of locker software, to advise me the break up of the amount deducted. They said the sys has deducted an amount of rs.960 and an amount of rs.5614. Whether any penalty has been charged, if so arrange to refund to my above account, as it is not my fault. If i had approached the branch after 5 years what would be the scenario.
Kindly please do not avoid to reply to this complaint and that branch can allot an officer from ro and find out how many such cases are pending.
Thanking you
T. K. Sridhar Was this information helpful? | 
So Kindly help on this