Indian Overseas Bank — Myntra says that it has initiated refund but it is not reflected in bank account

I had ordered few products from Myntra which were returned by me
After few days Myntra initiated refund on 21st Nov of rupees 955 and said that it may reflect in bank credit on 1st Dec. But when I visited bank they said they have not received the amount
So I called Myntra customer care and they gave me reference no.30005403280306194251062 but still bank couldn't figure it out
So please answer as well as resolve my query as soon as possible
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