Indian Overseas Bank — namrta srivastava [protected]

Address:

LUCKNOW AMINABAD

I namrta srivastava (Ac no:[protected]) is having account in indian overseas bank lucknow aminabad branch. From that account i hade made a transaction of rs 681 (Six hundred eighty one only) to amazon on 17th march 2020 through card. That transaction somehow got cancelled but account was debited.

We complained to amazon and amazon reverted that they have refunded the amount on 1st april 2020 (Transaction no:[protected] but my account was not credited. On asking them again they told that money is stuck up in your bank, we have tried to reach your bank through helpline numbers and toll free numbers as well as through branch landline numbers but no one is responding. Amazon is saying that they just need this in writing that account hasn’t been credited and amount isn’t stuck up in bank. I have been continuously following up for last 1 month but to no effect. Kindly look into the matter and revert to me as early as possible. Otherwise i will have to take this matter to banking ombudsman.