Indian Overseas Bank — Refund from amazon

Refund Reference # 470398
This is to confirm that refund for amount 12699.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 190827
This is to confirm that refund for amount 12699.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

BOTH amount are not credited to my bank account. and bank customer care not to be help.