| Address: | OLD D.NO.3-964, CHAITANYA STREET, RAMAKRISHNA NAGAR, RAJAMAHENDRAVARAM, 533107 |
I a. Apparao (Mobile:[protected]) senior citizen,
Customer of your balajipet, rajamundry branch since 20 years and having deposits in the name of self, wife, daughter etc.,
My sb passbook was exausted for entries and requested for continutation of new pass book earlier. Your branch counter staff informed to come later. Again to. Day i went to the branch and requested for the same. They have prepared and informed to submit the photograph again, which was already submitted with previous pass book and requested the same to be affixed on the new passbook. As an old aged and heart patient it is difficult to attend the branch again and again. Even then i have visited again and requested for the passbook.
Your counter officer was shouted on me without photo will not be provided continuation of passbook and gave a tension for me and strongly instructed me to aware for the rules of the bank infront of all the customers. If it is really required they may instruct to bring in the next visit or could have informed earlier. Photo was not insisted while requested for passbook earlier
Though it is available with old passbook and requested to affix on the new one. The branch manager was not available at that movement to inform the situation.
I request you to please provide the guidelines while issuance for contunuation of new passbook, services for senior citizen and timelines for the same. Services of counter officer to the customer and she was not wearing identity card to know her name. Was this information helpful? | 
