Indian Overseas Bank — transaction not done but money deducted from account

Address:

Haridwar, Uttarakhand, 249402

Dear sir/mam,
Good morning!!!

My father has account ([protected]) with name chameli rampal at indian overseas bank rohalki kishanpur, haridwar (Uttrakhand) pin-249402.
On 29th of october 207 he using atm at hdfc atm anchor electricals sidcul haridwar
For the withdrawl of 10000 but due to cash unavailability money was not withdrawl but deducted from account.
For the same he visited iob branch and complained for the same, they registered complaint and said for return back of money within 2-3 days. But till now no money return and again he visited then they registered another complaint for the same and not response accordingly.
So, no satisfactory action has been taken from bank side. This is very poor response from customer point of view.
Request you to plz do the needful for the same. Here i also attached passbook summary.