[Resolved] IndiaRush / Arnit Retail — Product Missing and giving excusing for replacing the product

Sumitshah09

from Pune, Maharashtra

Address:	411028
Website:	INDIARUSH.COM

I have ordered a lehanga for wearing on party on 7th november however Duppata is missing and i have placed a return request on the same date its 13th of november and no one still took action for replacing and wheni called to there website services they are giving excusing for replacing the product like Logistics is taking time having denomination issue like that .. and for replacing they also need time for atleast 10 days for that .. what kind of services they are providing .. please take action on them asap

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Complaint marked as Resolved

IndiaRush / Arnit Retail customer support has been notified about the posted complaint.

Nov 13, 2016

Updated by Sumitshah09 order #[protected]

Verified Support

Nov 14, 2016

IndiaRush / Arnit Retail Customer Care's response Dear Sumit,

Greetings!!!

We apologize about the inconvenience caused to you, This is regarding your order number #[protected], We like to update you. Your return request is under process. will make it close the same in next 5-7 working days maximum. If you still have any concern feel free to revert us back.

Thanks & Regards:
Team IndiaRush.
Need Help ?
[protected]@indiarush.com
+91 [protected] (10am-7pm)

Nov 15, 2016

Updated by Sumitshah09 Hi Team,

As mentioned in the site, please replace the item with full items as shown in the website and also try to do that quickly as i wanted this by end of this week for a function after that it is on no use for me . I hope you can do that quicky as possible . Thanks !

regards,
Sumit Shah
[protected]

Nov 16, 2016

Updated by Sumitshah09 Still not able to get any information on my product and now i am very fed up with the service of INDIARUSH, when i am unable to get my product o time than what is the use of ordering from website . please take this seriously or else i will physicall go to consumer court and will take very strict action on indiarush. Hopefully this time will resolve my issue.

regards,
Sumit Shah
[protected]

Verified Support

Dec 19, 2016

IndiaRush / Arnit Retail Customer Care's response Dear Sumit,

Greetings from Indiarush.com!!!

We would like to inform you that we have already shared your feedback with our concerned team. Moreover, we have resolved your concern.

Please feel free to contact us at [protected]@indiarush.com or pooja.[protected]@indiarush.com

Our goal - Your happiness!
Team Indiarush

Dec 29, 2016

Updated by Sumitshah09 Thanks the issue is resolved now