[Resolved] IndiaRush / Arnit Retail — Product missing and then returned however still not able to get the replacement on time / refund

Sumitshah09

from Pune, Maharashtra

Address:	110030
Website:	INDIARUSH.COM

Already requested for replacement long time ago however they did not replaced the items on time hence wanted a full refund in my account asap as there is no use of that product when i didn't get on time

and now i am very frustrated with the service of INDIARUSH, when i am unable to get my product o time than what is the use of ordering from website . please take this seriously or else i will physical go to consumer court and will take very strict action on indiarush. Hopefully this time will resolve my issue.

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Nov 22, 2016

Complaint marked as Resolved

The services needs to be more improved and the policy of the site is very pathetic .. i will not order anything in future if they providing this kind of services and the policy

IndiaRush / Arnit Retail customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

IndiaRush / Arnit Retail Customer Care's response Dear Sumit,

Greetings!!!

We apologize about the inconvenience caused to you, This is regarding your order number #[protected], We like to update you that your request regarding replacement had been received and will be resolved in next 24 hours. We will share new order details in above mentioned timeline. Be assured we are working on your request.

If you still have any concern feel free to revert us back.

Thanks & Regards:
Team IndiaRush.
Need Help ?
[protected]@indiarush.com
+91 [protected] (10am-7pm)

Nov 17, 2016

Updated by Sumitshah09 Thanks hopefully i should receive my product in 24 hours ?

Verified Support

Nov 17, 2016

IndiaRush / Arnit Retail Customer Care's response Dear Sumit,

Greetings!!!

This is regarding your order number #[protected], We assure you that it will be resolved in next 24 hours. We will share new order details in above mentioned timeline.

If you still have any concern feel free to revert us back.

Thanks & Regards:
Team IndiaRush.
Need Help ?
[protected]@indiarush.com
+91 [protected] (10am-7pm)

Verified Support

Nov 18, 2016

IndiaRush / Arnit Retail Customer Care's response Dear Sumit,

Greetings!!!

This is regarding your order number #[protected], As per your request we have created a replacement for your order and the new order number is #[protected] please note the same for future reference.

If you still have any concern feel free to revert us back [protected]@indiarush.com or +91 [protected] (10am-7pm).

Thanks & Regards:
Team IndiaRush.

Nov 19, 2016

Updated by Sumitshah09 Please send me in couple of days as its been long time or else please cancel and refund my amount in my bank account as its shown it will shipped in 21st of November, i don't know why so delay when its been order then why its so much delay to shipped ?

Verified Support

Nov 21, 2016

IndiaRush / Arnit Retail Customer Care's response Dear Sumit,

Greetings!!!

This is regarding your order number #[protected], we would like to inform you that your order had been shipped on[protected] through Expressbees courier with AWB no. #[protected]. Please refer the below link for tracking details http://www.xpressbees.com.

If you still have any concern feel free to revert us back [protected]@indiarush.com or +91 [protected] (10am-7pm).

Thanks & Regards:
Team IndiaRush.