[Resolved] IndiaRush / Arnit Retail — very poor product quality - product returned and awaiting refund not credit points | |||||
I have ordered "poly silk multicolour printed saree - zy3096" from indiarush on 2nd july 2017. The product got delivered before the scheduled date. When we looked at the product, it was of very poor quality. So, i have requested for return pick-up.in spite of repeated requests, indiarush did not arrange for pick-up and they insisted us to ship the product with tons of conditions. Finally i have shipped by spending rs.200/= and the product has been delivered back to them. Now, indiarush is not ready to refund the product cost and the shipping charges. They have credited only the saree cost as indiacredit points - where i need to choose the product from them again - which i do not want to do it (Based on my first experience with them). So, please help me in getting my money back along with return shipping charges. I have been mailing them from past couple of days and there is no response from them till now. I also need to understand, why can't they arrange for pickup when they can deliver the product to the same address? Thank and regards Shoba Was this information helpful? | |||||
Aug 26, 2017 Complaint marked as Resolved IndiaRush / Arnit Retail customer support has been notified about the posted complaint. Verified Support Jul 24, 2017 IndiaRush / Arnit Retail Customer Care's response Dear Shoba, Thank you for writing IndiaRush! Please accept our sincere apologize for the inconvenience you have experienced. We would like to inform you that we have received your product against order #[protected] Please provide NEFT details in the following format as a reply to this email : Bank Name :- Account Name :- Account Number :- Bank Branch :- Bank Ifsc Code :- Note: Please write the correct account number, please enter the name exactly as it appears in the account. For finding the exact branch IFSC code, contact the bank customer care. Please note that it may take 7-10 days after a NEFT transaction for money to appear in your account. Regards, Sarvesh Customer Support|| IndiaRush | |||||
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