Individual Customer — rs. 18000/- per ticket as cancellation charges when flight is cancelled

Address:

Noidaim

Dear sir/ madam,

This has reference to the international travel booking done on 2nd feb 2020 through makemytrip with following details:
Sl. No. Booking id pnrno. Passenger name payment done
1 nn[protected] r4ar80 kumod kumar jain rs. 94696/-
2 in1b[protected] r5mq73 rashi jain rs. 102918/-
Booking details are as under:
Travel date from to flt no. Airline
18th aprill'20 del yyz ac-43 air canada
02nd may' 20 yyz lhr lh-6583 luftansa
09th may'20 lhr muc lh-2485 luftansa
09th may'20 muc del lh-762 luftansa

Through sms dated 26th march'20, received from mmt that above mentioned booking id flights has been impacted due to unknown reasons. Mmt team will get in touch with us soon in this regard. However, thill date (After 10 days) no mmt team member has contacted us in this regard.

On air canada web sight, there is no flight shown in april'20 month between delhi and toronto due to pandemic covid-19.in such situation, instead of making air ticket open, we intend to cancel out ticket and request to refund the entire amount paid i. E. Rs. 94696 + rs 102918 = rs. 197614 /- while doing the booking through mmt.
We have following questions also:

1. When the flight has been cancelled by air canada, why mmt is asking us to cancel the ticket o.
2. How mmt can charge the cancellation fee for the airline as well as for makemytrip?
3. How and why mmt is also forcibly asking for donation.

As while doing the cancellation, approximately rs. 18000/- per ticket is being charged as cancellation charges which are not justified.

Kindly take up our complaints and resolve the issue at the earliest.

Regards
Kumod kumar jain,
Mob. No.;[protected]

Rashi jain
Mob. No. [protected]