| Address: | New Delhi, Delhi, 110030 | | Website: | industrybuying.com |
Sincere piece of advise to all users of this forum: never order from this site ever.
I am really repenting ordering from this site. I ordered three storage racks order no. 465302 (Feb 18), order no. 46551 (Feb 20) and order no. 475312 (Feb 22). The orders were delivered after 25+ days (The website claimed delivery in 5-7 days). I had to follow-up several times to make sure they ship the order.
Here's the story:
I received a call on feb 23 (5 days after the first order), after the order was paid in full and confirmed, that they do not have the products in stock! They offered an alternate product to which i readily agreed.
I was told that it will be shipped the next day!! 10 days later when i still did not receive anything, i called on mar 4, their customer exective casually tells me, "your product is still not shipped". He does not offer a solution, or a shipping date or a delivery date.
Anyways, after several phone calls and emails, it finally got delivered. But the product is delivered in a dissembled state. The product page did not specify that the product will be in a such a state, and that it has to assembled by me! Again when i contacted the customer care, i had to face extreme apathy (The name of the executive was vikas choudhary). I am so disgruntled now that i want to return the product. Was this information helpful? | 
We would like to inform you that we only sell the product on-line but we don't provide the installation services. This is something you have to arrange by yourself.
Thank you for your patience in this regard.
Regards,
Team IB