IndustryBuying.com — Prepaid item not delivered nor amount refunded

My prepaid order no. Is[protected] dated[protected] solar panels 150 watts. Earlier your site shows order under approval now shows nothing. Further your customer care never attend any calls. It seems i have lost money by ordering prepaid item and nvr expect this kind of experience from such a big company. I only request either send my product or refund my amount of rs 4777.
Pankaj