[Resolved] IndustryBuying.com — Product is different than that of ordered product.

moyur ahmed

from Ghatal, West Bengal

Address:

781038

Dear
Sir
I have ordered solar street light bearing order id- 484799 but when I received the product I have got only the light and nothing else so without module this product is useless for me after ringing many times to customer care I have got no suggestion from them to solve my problem . Hence I want my product to be returned immediately.
Sadia

+2 photos

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Aug 8, 2021

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

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IndustryBuying.com Customer Care

from Gurgaon, Haryana

Verified Support

Dear Customer,

We regret the inconvenience caused to you.
We would like to inform you that solar module is not coming along with the street light.You have to purchase the solar module separately as cost of solar module itself is between 2 to 3 thousand & it is not mentioned anywhere on our site that solar light is coming along with the solar panels.
If you have any doubt about it you can contact us on our customer care no. & our agents will assist you better.

Regards,
Team IB