IndustryBuying.com — Received damaged product and Delay in return and refund.

Address:	EMTEX ENGINEERING PVT. LTD. Khasra 401-402, First Floor, Ghitorni, Delhi - 110030
Website:	www.industrybuying.com

I'm Jaidan from Kerala. I've ordered a helmet from Industrybuying on 27 March and it came on 4th April.
When I opened the box, it was a damaged garbage looking helmet which doesn't look anything like the product I ordered. It looked like it was used for about 20years by someone.
I called the customer care and sent them email including the shipment label and the photo proofs just like they asked.
It's been nearly a week now and each time I call them they ask me to wait for two more days. The product isn't even picked up yet.
This is really cruel playing with someone's money. The money is really important to me to buy another helmet. Please find a solution to my problem.