IndustryBuying.com — Refund request not processed

Order No :[protected]
Order got as damaged
Negotiated with a person having phone number [protected] and finalized to pay back 1600 Rs as compensation to repair damage.
send account number and ifsc code to [protected]@industybuying.com
after 5 days no response from industybying.So I call him again.
He changed his promise and asked me to return back the damaged item and promised me again to send new item.
return back process completed. 10 days after reaching the item in IB office, there is no response, so I called him again. he cheated me again, he said no stock in where house. SO I asked him to refund my money. No refund processed. until now.