[Resolved]  Ing Vysya Bank — Awful service at mylapore branch

Address: 600091

I have an sb account in your mylapore branch (A/c no.[protected] which is used for transferring emi for their housing loan (Housing loan ref.: hl[protected]). We have no issues on this until they opened a minor account in my daughter's name, viz., ms. Sandhhya sairam (A/c no.[protected] and started transferring rs.500/- per month in their minor account called zing account.

We have advised the bank vide letter dated ksr-ss/kmb-ing/nov/15/16 dated
November 02, 2015 asking them to close my daughter's account (Copy enclosed) as she has become major now. The bank is not closing the account but also utilizing my emi funds to zing account, which projects me as loan defaulter. But i am paying my loans properly.

Hence, i would request you to take proper action against this branch and ensure my daughter's account is closed and my loan account maintained without additional interest as i am not a defaulter.

We have sent so many messages to both ing & kmb with no action initiated still and i am suffering for their bad services & intentions.

Forwarded for kind info & favourable action, please. I have no intention in paying additional interests. Once this is sorted out, i will move the emi payment to other bank and close this account for sure.

Regards
Sairam. K
Madipakkam
Mobile:[protected]
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Aug 5, 2021
Complaint marked as Resolved 
ING Vysya Bank customer support has been notified about the posted complaint.
 
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Hi, we have forwarded this to our relevant team and shall get back to you on priority. ^Kotak Team

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