Institute Of Banking Personnel Selection [Ibps] — Deducted amount not be refund

Dear sir,
on dated 11.03.2021 one form filled of rrvunl junior engineer and paid amount of 1400 through upi and transection was successfully but rrvunl site was transection failed and again pay 1400 amount throughout net banking but previous amount which was deducted will not be refunded stll now.
i compilat ibps helpdesk but said amount refunded 7-8 days but still now not be credited in my account
please sir. resolved my issue.
some screen shot are given below to amount deducted and failad to rrvunl site.