Institute Of Banking Personnel Selection [Ibps] — Refund query

I had applied for SEBI grade A and made a payment of Rs 1000. The amount has been debited from my account but the payment status is showing failure (Transaction not allowed). My IBPS transaction ID is sebiaofdec21LV[protected]v1 and my payment gateway transaction ID is WHMP[protected].
Please resolve this issue and initiate the refund ASAP.

Thanks
Suman Bala
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    Institute of Banking Personnel Selection [IBPS] Phone
    +91 22 2854 3310
    +91 22 2854 3275
    Institute of Banking Personnel Selection [IBPS] Address
    IBPS House, 90 feet, D.P.Road, Off. Western Express Highway, P. B. No. 8587, Kandivali (E), Mumbai, Maharashtra, India - 400101
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