International Institute Of Fashion Technology [Nift] — Allotment of seat

Application id NF11587221
Name Muskan Gaud

Salutations,
I would i like to address my situation regarding the seat allotment in NIFT. I have attained common merit rank 66 and catagory rank(open catagory) 57 and haven't alloted any seat. Two rounds of counseling are already over and haven't recieved any proper reason or information regarding why didn't I get the seat . Nor do I know the closing CMR according to my preferences.
I have tried mailing NIFT helpline but it hasn't been any help as they only provide the FAQ answers.I also tried called NIFT helpline regarding my situation, firstly they didn't answer at all I had to spend almost full day calling them and once or twice they picked and directly disconnected my call without even answering ir listening to my query. After almost 4-5 hours of continuous calling they answered and just asked me to wait for the next round but still didn't get any proper reason or any allotment letter in the next round as well.
The seats in my preferences will be full by the end of the second round and I still haven't known any valid reason of why haven't I allotted any seat.
Also there was a technical glitch during my preference filling as I only got 3 options to fill on during the first time. Even though i filled my preferences in proper WiFi ans new well-conditioned laptop. I also complained regarding this to nift helpline but they only answered asking me to fill in new preferences for the third round.
I think this is really unfair for me as I won't be getting the seat I want even though I have attained a deserving rank according to my preferences.
I would like to get my preferable seat or I would like to know a valid reason of why haven't I got allotment letter till the end of 2nd round of counseling.
I have worked really hard for this since a year and I wouldn't like to go my hardwork in waste. I have put in my sweat and blood into this and nor getting a preferable seat would ruin my career and will be a wastage of another year. I would request you to look into my situation and address this as soon as possible.I will be grateful to you.
Thanking you in anticipation.