Intex Mobile / Intex Technologies — intex 32" led tv

Address:	122002
Website:	www.intex.in

Dear sir,
I have bought an intex led tv model 3110 on 15.9.2015. The product was sold to me with 3 years of warranty (1+2), in aug’17 the product stopped working and to my complain the company replaced the display panel and confirmed this won’t happen again.
Now on 28th july 2018 it again started displaying straight lines and nothing is getting displayed on the display panel. To my complain[protected] their technician visited on 29.7.18 and verified all the details and confirmed the display is non-working and said customer care people will call me accordingly, i got call from okhla service center and they said it is out of warranty.
I called their toll free number and they confirmed me that it is in warranty and don’t worry the product will get replaced, it’s just the product is out of stock, on 3rd aug’18 i got an sms saying “customer not agreeing, product is in warranty and as per policy is out of warranty, customer not ready to pay repair charges”. I called their toll free no. Again and they said you are not ready to pay service charges (500+gst) to which clearly said that i agreed to pay the same and you can check my call records.
So far there is no progress on the same even after repeated communication to their customer support team. Request you to please take this matter to the appropriate department and take necessary actions against the company.
Regards,
Adv. Lokesh gupta
[protected]