Intex Mobile / Intex Technologies — intex staari-10 - item code dw4876587- order no[protected]

Address:	Chennai, Tamil Nadu
Website:	intex.in

Dear customer care manager

I would to like register a complaint for the poor service quality of your customer care

I had purchased an intext stari-10 mobile on 10 - may -18 through snapdeal. (Refer attached invoice copy, the buyer name mentioned in the invoice is g. Sankaran who is my colleague who ordered this mobile for me)

While started using the mobile was over heated and after 2 months o[censored]sage the mobile touch/display touch sensitivity is not working.

I had taken this mobile to nearby intex service centre, c/o srinivasa enterprises, chennai - 600083 and faced the below, shocking statements by the person from the service centre.

1) they had simply stating that the display is failed due to water log
2) forcing me to change the display by payment at the amount of 3000
3) to be honest there is no water log on the display, and no evident water marks, the mobile phone was used by me in a proper manner (Photos attached taken from service centre)
4) the service dealer is saying if this mobile is sent to intex head office, the mobile will be replaced at free of cost, while the same will be deducted from there account.

Attaching the photographs of mobile, invoice, and service log sheet (Invoice and service centre copy attached).

I have never expected this kind of poor quality product from intex and worst quality of service from your authorized service centre.

Please look in to this case, and arrange me new mobile at the earliest