[Resolved]  Intex Technologies — Not Solve My Problem

Address:

New Delhi, Delhi

I complain on 18th August 2014 for my INTEX LCD MODEL NO. 2602, due to not display/no screen when i start nor blue light ON/OFF at the bottom of LCD. My complain No. is[protected]. your customer care Executive ask, we send Engineer within 3-4 working days. After 3 days I regular call to your customer care they always give new contact Nos. of engineer. I called on [protected], first of all hold me for 5-7 minutes, again he gives me another no. [protected]. again i called he asked we can't solve your problem pls.call to [protected]. i got another phone no. Again i call to [protected] (Mr. RAJIV) on 22 August at 1:38 pm. He told me that i arrange an engineer for you and i call back to u withing 30-40 minutes. I wait until 4pm but not any response his no. is out of coverage or switch off. Again I called him next day at 10:30, he said engineer coming by evening, Engineer came, he check all of things, but after some time some parts are sparking like SMPS or others. He said SMPS has been gone burned, and after i talk to Mr. Rajiv he arrange this part on Monday 25th of August. I am waiting for call on Monday but I not got any call from Mr. Rajiv, then again i call to Customer Care no. [protected], executive transfer my call to Mr. Deepak, ( he issued me new complaint no. [protected]) and promised to solve by 26/27 August 2014, Tuesday/Wednesday. Today is 29th again engineer came and check again, said this part is not match from your LCD MODEL 2602, who check its mean that Technical Department is totally Nontechnical, I send my LCD with engineer. also talk to Mr. Vinod ([protected]) & Mr. Rajiv, they said solved your As soon as possible. on 29th of August 2014, still my problem, no any body solve my problem.Me and my family members are suffer and frosted. Today is 3rd of September 2014.Just think sir, why i written if my problem is solved within one week. I am totally frosted now. and I think why I purchase INTEX product everybody me stop for this purchasing. Pls. solve my problem as soon as possible. In Delhi like this types of service, another one how can expected in other states. Hope do something in my behalf Manoj Kr.[protected]