[Resolved]  IRB Infrastructure — Cheating by toll operator

Address:Pune, Maharashtra, 400053

I was travelling from pune to Mumbai on 26/12/16 and reached Talegaon Toll Plaze and was in Toll No. W00. The photo of toll ticket as attached.

I gave my credit card for payment and after sometime, the person told me that there is failure in payment, pl pay by cash. I gave him cash.

After crossing the boom barrier, i saw that i had received msg on my cell phone that card transaction was completed and i was debited the amount on my card.

I parked my car on side and went back to the booth. I saw the car behind me also paid by card and there was no problem with machine.

I told that the transaction was complete by showing him the sms on my phone and he should give me my cash back. The guy made me wait for 10 mins in order to find manager. but manager did not come and some another operator came & told me that ill receive another msg in short time that amount is reversed.

Since i was with my small children and there was lot of traffic, i did not want to waste my time & trusted the guy & left.

After sometime, i got an email also from my bank that transaction on card was completed. This means that operators at booth are cheating people when anyone tries to use card.

this absolutely sheer case of fraud.
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Feb 6, 2017
Complaint marked as Resolved 
IRB Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2017
IRB Infrastructure Customer Care's response
Dear Mr.Lohiya,

We have for reference your email dtd: 26.12.16; relating to payment of toll fees through Credit Card at Talegaon Toll Plaza on Mumbai Pune Expressway, received by us through ‘Indian Consumer Complaints Forum’ & we wish to clarify as under :

We appreciate your concern to support Digital India Campaign of Govt. Of India & We sincerely apologies inconvenience caused to you.

We have inquired the matter with toll management and it is reported that mainly due to network issues toll payment through your credit card was not accepted.

We request you to kindly check the same with your bank, as we have not received any amount against your card swipe.

This is for your kind information, please.

Thanks & Regards,
Nitin V Bansode
Head Toll Operations
IRB Infrastructure Developers Ltd,
nitin.[protected]@irb.co.in
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